topic Re: Xperia z1 screen broken in Z Series

Xperia z1 screen broken

superninjacrabk — Thu, 23 Jan 2014 07:37:15 GMT

My Xperia z1 screen cracked while in my pocket..Will this be covered under the warranty? Also how do I remove the pattern lock to back up my data and stuff on the PC as i have no touch feedback in that area.

Also if not covered under the warranty how much will it cost to replace the screen? just a ball park figure would do.

Thanks

Re: Xperia z1 screen broken

Rickard — Thu, 23 Jan 2014 08:16:25 GMT

Sorry to hear about your phone.

The phone needs to be investigated by a service location before we can say if it's covered by warranty or not. For information on what a repair may cost if it's not covered by warranty i recommend that you contact your local Sony Xperia support: http://www.sonymobile.com/global-en/support/contact-us/. They can also provide you with information on your nearest service location.

If the touch screen doesn't work and the phone is locked you can't make a backup.

Re: Xperia z1 screen broken

Sophia — Thu, 23 Jan 2014 10:21:44 GMT

It's really difficult to replace a new LCD screen after witnessing a Sony Xperia Z1 teardown by myself.

Replacing a LCD screen also need to open the whole phone from the back galss like the tear down video do.So if it's expensive, it's normal. I found a LCD screen here about $108. If repairing your screen cost much more, it must be for operation and other adhesive stickers.

Also your phone should be more careful to the water, because your phone has been opened clean, you should pay more attention to it's waterproof.

Good luck to you and your Z1.

Re: Xperia z1 screen broken

Maki_Uki — Fri, 07 Mar 2014 19:18:23 GMT

I have the same problem. When my friend called me and I pulled my Xperia Z1 out of the pocket, I was really disappointed - the screen of new Xperia Z1 (I had purchased it only two weeks ago) was broken. I did not hit the phone or scratch the screen, just pulled it out of my pocket. I tried to bring to the official center and very hoped for guaranty repairing, but they refused to repair saying it was my fault and asked approximately a half of the price of the phone to change the screen. Is it normal?

Re: Xperia z1 screen broken

Sophia — Sat, 08 Mar 2014 03:37:28 GMT

you can find that there are many users have the same problem. Sony use the screen different from other brands, and it seems this kind of screen is a little weak~

Re: Xperia z1 screen broken

Maki_Uki — Sat, 08 Mar 2014 08:54:15 GMT

Dear Sophia. Thank you very much for your reply :smileyhappy:. But the question is who will return me my money? Why should I suffer from the lack of responsibility of one company? Today is the phone, tomorrow it will be more sophisticated equipment, whose damage can cause not only wasting of my money, but may be even a life? In my opinion, the company manufacturing such a device should know about all the production defects and should exchange it or just repair it freely, and this should be done with the compensation at least with official apologizing.

Re: Xperia z1 screen broken

Kareem_Rabie — Sun, 18 May 2014 11:15:32 GMT

here's a not usual solution to unlock yourphone before sending it to repair center to bbackup your staff .

you bring ( buy - borrow from a friend ) a usb converter , to convert the usb from you phone ( small plug ) to the normal usb as the computer one . and you instert a mouse usb in the converter and then you can use mouse to control your phone without using the touch screen ,

i hope that helped you.

could you tell me the price of changing the touchscreen for Xperia z.

thank you.

Re: Xperia z1 screen broken

Cdvargas — Sun, 08 Jun 2014 17:51:52 GMT

I recently took my phone out of my pocket and it was in a protective case. Where can I get this repaired under the warranty. I am an electronic technician and this is very obviously a flaw in the phone. If it isn't repaired for free I will repair it myself and never buy anything Sony again!

Re: Xperia z1 screen broken

crs1998 — Thu, 14 Aug 2014 02:06:33 GMT

Yesterday i met with an accident due that my screen broke.It was bought on 23rd march 2014.Will I get a replacement for my phone or I have to put a ew screen

Re: Xperia z1 screen broken

Sam — Thu, 14 Aug 2014 03:22:43 GMT

@crs1998 - You would need to speak with your local Xperia Care team regarding service/warranty questions sorry.

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Re: Xperia z1 screen broken

RANJITHAR — Mon, 17 Nov 2014 18:50:00 GMT

Its a useless product.. Un satisfied with it.. Same problem.. I did nothing and the screen broke.. ANd i contacted the customer cxare they ask me to pay 50% of mobile cost to repair it.. With my mobile still in warranty period..

Hope sony officials take care of such problems causing mental and financial trauma to their esteeemed cusotmers

Re: Xperia z1 screen broken

razee — Fri, 12 Dec 2014 06:18:56 GMT

sony not gonna replace r repair ua screan

u hv 2 repaip it outside..the display n touch gonna cost near 7to 8 thousand

Re: Xperia z1 screen broken

gravy — Thu, 05 Feb 2015 00:16:19 GMT

My Sony Xperia z1 screen has broken for the forth time. I am back to using my old Samsung galaxy because I can't afford to pay another 8,000 baht to fix the Z1 Screen again. None of my previous phone screens broke. It is disgraceful profiteering that Sony are charging 8,000B to fix an obvious design fault. Look at the internet, every 2nd person who bought a xperia z1 are having the saime problem.

Re: Xperia z1 screen broken

carine — Sat, 14 Mar 2015 21:01:22 GMT

Kareem, THANK u so much for your tip!!!!!!! It really works and if not I would really be in trouble...

Thank you thank you thank youuuu

Re: Xperia z1 screen broken

Prithwi — Wed, 20 May 2015 21:38:43 GMT

I got self cracked of my sony xperia z1 and it is quit clear that it's been self cracked ,because it doesen't have any damage on body neither a scratch on body. And i read the reviews of customers that "they have a same problem with the same situation as they seen their phone cracked by simply just removing it from the pocket ,as i have the same situation. " ,and sony service center said that it might be damaged by me. **bleep**, accept it that this is sony mobile's problem withdisplay damaged of some faulty pieces like me and some like others those have same problem

Re: Xperia z1 screen broken

drram — Sun, 28 Jun 2015 14:33:25 GMT

your technicians are worst and rude,they always tell its broken ,warranty doesnt include it.my phones display is also broken but i got only insult from local sonycare when i went there.they are not ready to beleive that its not damaged

friends,sony has started cheating the people in developing countries .they dont hear them.there are so many incidences of screen broken without external damage.they demand huge prices and even central care pple do not respond ad insult.

if some 3 to 4 other pple are ready we can file a suite against them.its not only i have paid them huge amount for it and for me it doesnt matter much but the way they dont care is insulting.if no one will do nothing they will cheat a lots of pple.so if any indian here myself is dr ramesh patel,cell no 7096538704,lets unite and teach them lesson

moreover i hate sony now onwards,they are ruthless,trustless pple.one can expect cheating only from this japanese pple.will never buy any japanese product nowonwards.not even a single medical instrument

Re: Xperia z1 screen broken

ashishn — Wed, 15 Jul 2015 07:13:46 GMT

touch screen suddenly stopped working of my z1 as my warranty got expired can i know how much i need to pay to replace the screen of my z1

really unhappy with sony ;(

Re: Xperia z1 screen broken

restythegreat — Sun, 20 Sep 2015 11:48:50 GMT

what so many problems of sony wew

Re: Xperia z1 screen broken

ANUPAMXPRIA — Tue, 15 Dec 2015 05:58:10 GMT

yes im agree with u guys..,i m using xperia near about 4yrs but this type of problem in this way...i didnt face before, sony made the believe but now break that believe,i am usinng xperia arc S till day, and it fall 5 to six time from my hand in the ground unwillingly in a week,the design of its really awesome and unbeatable till day from others. but my a 2 month old z1 falled once ,and get damage the lcd,and the service center charged 9k for it. so i am thinking for repaire it to other reapairing center within 4k, is it right way???? or please say the original price for original sony lcd screen assembly.

Re: Xperia z1 screen broken

Suresaw — Sat, 13 Feb 2016 10:32:36 GMT

what would be cost of touch screen repair at sony service centre if there is no warranty.