topic Re: Audio PROBLEM!!! in Z Series

Audio PROBLEM!!!

LisaKabir — Sun, 22 Apr 2018 06:05:34 GMT

Whenever I open settings and heads to sound and notification , from there to accessories settings and when i click on headphones (general) , it shows unfortunately audio settings has stopped . It pops up every time i try to go there. Please help me.

Re: Audio PROBLEM!!!

Qatrium — Sun, 22 Apr 2018 06:29:53 GMT

@LisaKabir

What's your phone model to start with?

Re: Audio PROBLEM!!!

LisaKabir — Sun, 22 Apr 2018 10:22:28 GMT

model is c6802 xperia z ultra

Re: Audio PROBLEM!!!

Qatrium — Sun, 22 Apr 2018 10:35:32 GMT

@LisaKabir

Try clearing Audio Settings cache:

- Go to Settings -> Apps -> tap on the 3-dots icon on the top right corner -> Show system- > Audio settings -> Clear data and restart your phone.

Re: Audio PROBLEM!!!

LisaKabir — Sun, 22 Apr 2018 10:43:43 GMT

Did that. nothing changed . It happens again.

Re: Audio PROBLEM!!!

Qatrium — Sun, 22 Apr 2018 10:44:40 GMT

@LisaKabir

Try refreshing Smart Connect app:

- Go to Settings -> Apps -> Smart Connect -> Force stop, Uninstall updates, Clear data and restart your phone.
- Go to your Play Store and update Smart Connect again.

Re: Audio PROBLEM!!!

LisaKabir — Sun, 22 Apr 2018 10:53:33 GMT

Sorry bro. Nice of you to help me but that isnt working . I did everything you told. I don't know what its problem is.

Re: Audio PROBLEM!!!

Qatrium — Sun, 22 Apr 2018 10:58:06 GMT

@LisaKabir

Can you test if the same happens in safe mode?

Re: Audio PROBLEM!!!

LisaKabir — Sun, 22 Apr 2018 10:59:25 GMT

Okay i will ☑ check.

Re: Audio PROBLEM!!!

LisaKabir — Sun, 22 Apr 2018 11:02:38 GMT

Nothing changes . Sorry

Re: Audio PROBLEM!!!

Qatrium — Sun, 22 Apr 2018 11:04:50 GMT

@LisaKabir

Ok, no problem. Your last resort is performing a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.