https://community.sony.de/t5/z-series/sony-z5-do-not-close-the-screen-when-you-press-the-power-button/m-p/3612225#M119600 <P>Hello</P><P>could you try to turn off your device completely? long press on power button</P><P>then turn it on again, if you are able to do this., it might be caused by an app. try to review your recent app installs and updates to see when did this started. or better yet try to observe your device on <A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A>..</P><P>if it still occurs it might be a hardware problem. try to have your device checked at your local sony service center,. <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A></P> Thu, 12 Apr 2018 02:57:12 GMT MarlonUk1 2018-04-12T02:57:12Z https://community.sony.de/t5/z-series/sony-z5-do-not-close-the-screen-when-you-press-the-power-button/m-p/3612224#M119599 <P>When you press the lock button to turn on the screen lock the device is unresponsive and a screen appears that says Restart or Shutdown the device, while sleep mode does not work</P> Wed, 11 Apr 2018 22:14:11 GMT https://community.sony.de/t5/z-series/sony-z5-do-not-close-the-screen-when-you-press-the-power-button/m-p/3612224#M119599 Yassen87 2018-04-11T22:14:11Z https://community.sony.de/t5/z-series/sony-z5-do-not-close-the-screen-when-you-press-the-power-button/m-p/3612225#M119600 <P>Hello</P><P>could you try to turn off your device completely? long press on power button</P><P>then turn it on again, if you are able to do this., it might be caused by an app. try to review your recent app installs and updates to see when did this started. or better yet try to observe your device on <A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A>..</P><P>if it still occurs it might be a hardware problem. try to have your device checked at your local sony service center,. <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A></P> Thu, 12 Apr 2018 02:57:12 GMT https://community.sony.de/t5/z-series/sony-z5-do-not-close-the-screen-when-you-press-the-power-button/m-p/3612225#M119600 MarlonUk1 2018-04-12T02:57:12Z