topic My phone has no network in Z Series

My phone has no network

Makina1 — Sun, 25 Mar 2018 19:29:07 GMT

~~Mi telefono no tiene red q puede ser gracias y un saludo~~

My phone has no network that can be thanks and greetings

-GT

Re: My phone has no network

Lina — Mon, 26 Mar 2018 09:09:58 GMT

Hello @Makina1, welcome to the community! Your query was translated to English by Google Translate, since this is a international forum.

I'm so sorry to hear that! What kind of network is is your phone can't reach? Can you make calls and send text messages, or can't the phone connect to your service providers network at all? Do you get any error messages? Please provide me with some more information, and I'll do my best to assist you.

I do recommend that you start with doing a manual search for a network. You do this by going to Settings > More > Mobile Networks > Network operators > Search for available networks.

I also recommend trying another SIM-card in your phone. A worn or damaged SIM-card can cause trouble when it comes to reaching the cellphone network. You can ask your Service Provider for a new SIM-card.

Keep me posted, and have a nice day!

Re: My phone has no network

Makina1 — Mon, 26 Mar 2018 13:23:32 GMT

Hello again, thank you very much for the help first. The mobile does not detect mobile networks. The Internet works without any problem since I have changed the card and I have tried older ones with another number I have and nothing stays the same. I think the antenna may be 📶 but I do not know for sure. Greetings and again thank you very much

Hola de nuevo, muchas gracias por la ayuda lo primero . El móvil no detecta la redes móviles. El Internet funciona sin ningún problema ya he cambiado la tarjeta y mayores he probado con otra de otro número q tengo y nada sigue igual. Creo q puede ser la antena 📶 pero no lo se seguro. Un saludo y de nuevo muchas gracias

Re: My phone has no network

Uliwooly — Mon, 26 Mar 2018 20:06:17 GMT

@Makina1

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

So data work but you can't make calls? or are you referring to WiFi?

Re: My phone has no network

OlaL — Tue, 27 Mar 2018 06:47:16 GMT

Hello,

I have the same problem with my Sony, my phone not connected with network, I can't make calls and send messages. I did manual search for network and it's not working. Also other SIM card in that phone is not working

Re: My phone has no network

Lina — Tue, 27 Mar 2018 08:35:14 GMT

Hello @OlaL, welcome to the community!

I'm really sorry to hear that. I do recommend that you make a backup using Xperia Companion and then proceed with a software repair using Xperia Companion.

A Software repair is like a deeper version of a factory reset, but instead of removing just your personal data it will also replace the operating system with the latest available version in your phone, so a backup is needed if you have data on your phones internal memory you want to keep.

Hi again @Makina1, like @uliwooly asked, does your mobile data work? I believe a software repair using Xperia Companion might be a good next step for you as well. Please note that a backup using Xperia Companion is very important if you have data you want to keep.

Please keep me posted!

Re: My phone has no network

OlaL — Tue, 10 Apr 2018 11:46:45 GMT

Hello,
I did a software repair using Xperia Companion but after that my phone still doesn't have a network.

Re: My phone has no network

Lina — Tue, 10 Apr 2018 13:41:08 GMT

Hi @OlaL!

I'm so sorry to hear that. If the phone still don't work as intended after a software repair, I suggest that you contact your Local support team so they can help you get it to a authorized service center.

I hope you have a nice day!