topic Re: dropped z5 compact unresponsive screen in Z Series

dropped z5 compact unresponsive screen

lindseye — Tue, 15 May 2018 08:04:37 GMT

I dropped my z5 compact outside this morning, it didn't fall far but it was onto concrete, only the top landed before I managed to grab it so no smashed screen. However the screen it totally unresponsive, I had headphones in at the time and music continued to play and all notifications are still coming through on my watch so I know it's still working but there's just nothing on the screen.

I don't really want to try a re-start as then I'll be unable to get it back on as I wont be able to enter my PIN etc. Any ideas?

Thanks in advance

Re: dropped z5 compact unresponsive screen

Lord_viridis — Tue, 15 May 2018 08:21:52 GMT

To me, it sounds like something may have dislodged,

I would back it up using Xperia Companion and then try restarting, knowing it might not come on working, it would then need to be looked at by you Local support

Re: dropped z5 compact unresponsive screen

lindseye — Tue, 15 May 2018 08:39:15 GMT

I can't connect as I can't access the screen to authorise connection.

Re: dropped z5 compact unresponsive screen

Lord_viridis — Tue, 15 May 2018 08:48:02 GMT

Does the display show? Is it just touch that's unresponsive?

Re: dropped z5 compact unresponsive screen

lindseye — Tue, 15 May 2018 09:20:45 GMT

no nothing is visible, the side buttons function as theyshould but I can't see a thing.

Re: dropped z5 compact unresponsive screen

Lord_viridis — Tue, 15 May 2018 09:52:40 GMT

It sounds like you're gonna have to at least restart, but it sounds likely it's going to need a repair.

Check with your Local support