topic Re: Messaging has stopped working in Z Series

Messaging has stopped working

AvidEllis — Mon, 14 May 2018 07:48:57 GMT

Messaging has stopped working

Re: Messaging has stopped working

Jonas — Mon, 14 May 2018 12:58:19 GMT

Hi @AvidEllis, sorry to hear about this.

I would recommend that you clear data for the Messaging application. This will not delete any messages, it will only reset the application data for the application.

To do that, go to Settings > Apps > Messaging > Storage > Clear data > OK.

Let me know if that helps!

Re: Messaging has stopped working

AvidEllis — Tue, 15 May 2018 02:06:34 GMT

Hi. Had already tried this after reading on forum. Tried again, Unfortunately no old messages re appeared. Any other suggestions? can I look for messaging files...? Thx

Re: Messaging has stopped working

Jonas — Tue, 22 May 2018 14:05:45 GMT

Hi again!

Now I'm abit confused. Can you access the Messaging application but you can't see previous conversations? I thought it was the application that wasn't working, sorry for the misunderstanding.

If you can't see old conversations, have you tried downloading another messaging applications and see if you can see them in that one? You can only restore only text messages from a backup if you have one made.