topic Z5 compact in Z Series

Z5 compact

jbomber60 — Thu, 10 May 2018 04:04:49 GMT

I have a Z5 that shuts down when the battery reaches 20%. It will not start up again until it's plugged in. I have tried the usual suspects, stamina mode and macafee anti virus etc. Please help!! !! Thanks

Re: Z5 compact

Uliwooly — Thu, 10 May 2018 04:20:08 GMT

@jbomber60

I don't think it has to do with macafee, my suggestion, repair the phone with XC and report back.

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z5 compact

NunoSEN2 — Thu, 10 May 2018 11:03:42 GMT

@jbomber60;

Just to discard battery condition, is it ok?

You can check battery health in service menu (*#*#7378423#*#*).