Z5 compact fingerprint and sd card

Testdriver — Sun, 06 May 2018 10:53:58 GMT

Gidday,

Ihave just had the screen on my Z5 Compact replaced as I smashed the original and now the fingerprint recognition doesn't work. Doesn't even show up in the security settings.

I have looked through the forums but haven't found a solution or reason. I have tried doing a complete factory reset and a repair with no success.

Also, the SD card I had in the phone which had a lot of my apps installed on, now tells me that it is an UNSUPPORTED SD Card.

The power button works but for some reason, the fingerprint part of the system has vanished.

I am in Australia so it should be supported.

Thanks

Re: Z5 compact fingerprint and sd card

disimes95 — Mon, 07 May 2018 20:58:23 GMT

Hello @Testdriver

So sorry to know that 😕

In my beleive, and taking by fact the information you provide, i beleive it could be hardware related.

I recomend you to contact your local Sony Mobile team so they can analise the device!

Please, let me know how it goes!

topic Re: Z5 compact fingerprint and sd card in Z Series

Z5 compact fingerprint and sd card

Re: Z5 compact fingerprint and sd card