topic Re: Z5 Compact - Android is not updating in Z Series

Z5 Compact - Android is not updating

MuriloSM — Mon, 30 Apr 2018 14:22:15 GMT

Hi, everybody!

My Z5 Compact is updated, but Android stay on 5.1.1 version.

I retunded the smartphone to manufactor configuration some times and I have tryed to update directly by the smartphone (wifi) and by xperia companion.

I called to Sony support and they told me to look for a repair service. I don't agree with this, for a while.

Could someone help me?

Thanks!

Re: Z5 Compact - Android is not updating

Ilyiva — Tue, 08 May 2018 14:37:56 GMT

~~На моём z 5,точно такая же проблема, нашли ли вы решение?~~

On my z 5, exactly the same problem, did you find a solution?

Re: Z5 Compact - Android is not updating

NunoSEN2 — Tue, 08 May 2018 20:40:35 GMT

Hi @MuriloSM;

When you insert your IMEI here, what do you get?

Re: Z5 Compact - Android is not updating

Ilyiva — Tue, 08 May 2018 20:42:36 GMT

That the device has the latest update, but in fact is the operating system 5.1.1

~~Что на устройстве установлено последнее обновление,но по факту стоит операционная система 5.1.1~~

Re: Z5 Compact - Android is not updating

Uliwooly — Tue, 08 May 2018 23:44:06 GMT

@Ilyiva

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Have you checked with XC?

Xperia Companion

Re: Z5 Compact - Android is not updating

Ilyiva — Wed, 09 May 2018 03:25:26 GMT

Translation via Google Translate:

Yes, I checked, but it's the same thing

~~Да проверил,но выходит тоже самое~~

Re: Z5 Compact - Android is not updating

Qatrium — Wed, 09 May 2018 05:17:50 GMT

@Ilyiva

We keep using Google Translate to find the meaning of your messages. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

Updates availability depends on a specific characteristic of your device called "customization version". You can check this version by dialing the code *#*#7378423#*#* the tap on "Software info", if you want me to check if this specific customization version has the update released or not I can help you with that.

Re: Z5 Compact - Android is not updating

Ilyiva — Wed, 09 May 2018 08:08:40 GMT

Re: Z5 Compact - Android is not updating

Qatrium — Wed, 09 May 2018 08:23:19 GMT

@Ilyiva

Did you buy your phone as new or refurbished?

Re: Z5 Compact - Android is not updating

Ilyiva — Wed, 09 May 2018 08:25:39 GMT

rebuilt

Re: Z5 Compact - Android is not updating

Qatrium — Wed, 09 May 2018 08:29:41 GMT

@Ilyiva

Maybe that's why. The customization version shows it's a "Service Exchange Unit" and this type of customization doesn't get as many updates are generic ones. My advice is to flash a generic firmware instead, and you can find detailed guides if you search on forums like XDA-developers.