topic Re: Phone starts charging after wiggle in XZ Series

Charging Problem

ZAIN9246 — Wed, 06 Mar 2019 16:36:31 GMT

Phone starts charging after a wiggle

Re: Phone starts charging after wiggle

disimes95 — Fri, 08 Mar 2019 10:12:01 GMT

Hi @ZAIN9246

Can you please give me more details about the problem you´re facing?

Re: Phone starts charging after wiggle

ZAIN9246 — Fri, 08 Mar 2019 10:35:19 GMT

My phone randmly stops charging and is charging very slow I'm using quick charge 3.0 I have to put the usb type c cable in a certain position to get my phone charging

Re: Phone starts charging after wiggle

ZAIN9246 — Fri, 08 Mar 2019 10:36:14 GMT

Now phone isn't charging at all

Re: Phone starts charging after wiggle

disimes95 — Fri, 08 Mar 2019 11:40:08 GMT

@ZAIN9246

Are you able to see if the USB-C port is damage? Or the pins in the phone and charger?

Re: Phone starts charging after wiggle

ZAIN9246 — Fri, 08 Mar 2019 11:42:49 GMT

Yes I did inspect the port it seem fine and unharmed.

Re: Phone starts charging after wiggle

disimes95 — Fri, 08 Mar 2019 12:33:25 GMT

@ZAIN9246

Have you tried with a different charger or cable?

If this doesn´t help, and you don´t notice any change, my recommendation is you to contact your local support team so they can assist you better and have your phone examined!

Please, tell me how it goes

Re: Phone starts charging after wiggle

ZAIN9246 — Tue, 12 Mar 2019 10:12:39 GMT

Update that I just found a way to charge my phone when I put pressure on that particular part <shown in the picture> of the phone with both of my thumbs from front and back my phone seems to charge fine but I have to put a lot of pressure.

P.S I dont know much about the hardware stuff but I just found that way while messing around with my phone