topic My phone has a green light but won't switch on this morning. I have tried the quick reset. in XZ Series https://community.sony.de/t5/xz-series/my-phone-has-a-green-light-but-won-t-switch-on-this-morning-i/m-p/3630683#M50009 <P>I have tried the quick resst but this hasn't worked.</P> Tue, 19 Feb 2019 07:53:30 GMT jenny15 2019-02-19T07:53:30Z My phone has a green light but won't switch on this morning. I have tried the quick reset. https://community.sony.de/t5/xz-series/my-phone-has-a-green-light-but-won-t-switch-on-this-morning-i/m-p/3630683#M50009 <P>I have tried the quick resst but this hasn't worked.</P> Tue, 19 Feb 2019 07:53:30 GMT https://community.sony.de/t5/xz-series/my-phone-has-a-green-light-but-won-t-switch-on-this-morning-i/m-p/3630683#M50009 jenny15 2019-02-19T07:53:30Z Re: My phone has a green light but won't switch on this morning. I have tried the quick reset. https://community.sony.de/t5/xz-series/my-phone-has-a-green-light-but-won-t-switch-on-this-morning-i/m-p/3630684#M50010 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1234484">@jenny15</A>&nbsp;</P><P><FONT>So sorry to know that <SPAN class="lia-unicode-emoji" title=":confused_face:"><span class="lia-unicode-emoji" title=":confused_face:">😕</span></SPAN><BR />The phone is unresponsive, is that it?</FONT></P><P><FONT>Are you able to turn off the device without the SIM card and/or memory card? </FONT></P> Thu, 21 Feb 2019 10:50:28 GMT https://community.sony.de/t5/xz-series/my-phone-has-a-green-light-but-won-t-switch-on-this-morning-i/m-p/3630684#M50010 disimes95 2019-02-21T10:50:28Z Re: My phone has a green light but won't switch on this morning. I have tried the quick reset. https://community.sony.de/t5/xz-series/my-phone-has-a-green-light-but-won-t-switch-on-this-morning-i/m-p/3630685#M50011 <P>me too</P> Tue, 12 Mar 2019 21:19:09 GMT https://community.sony.de/t5/xz-series/my-phone-has-a-green-light-but-won-t-switch-on-this-morning-i/m-p/3630685#M50011 marceloh 2019-03-12T21:19:09Z Re: My phone has a green light but won't switch on this morning. I have tried the quick reset. https://community.sony.de/t5/xz-series/my-phone-has-a-green-light-but-won-t-switch-on-this-morning-i/m-p/3630686#M50012 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1238585">@marceloh</A>&nbsp;and&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1234484">@jenny15</A>&nbsp;</P><P>Does the problem persist?&nbsp;</P> Thu, 21 Mar 2019 10:23:13 GMT https://community.sony.de/t5/xz-series/my-phone-has-a-green-light-but-won-t-switch-on-this-morning-i/m-p/3630686#M50012 disimes95 2019-03-21T10:23:13Z