topic Re: Side buttons not working in XZ Series

Side buttons not working

Chris19841 — Thu, 04 Oct 2018 04:15:31 GMT

Picked my phone up and the side buttons are not working please help....

Re: Side buttons not working

Lord_viridis — Thu, 04 Oct 2018 07:21:41 GMT

None at all? Doesn't sound too good.

As the side buttons won't work I assume the power button won't long press allowing testing in safe mode, so instead I'd unlock using fp scanner then back it up using Xperia companion, then using the same software, I'd perform a repair installation.

If the buttons still didn't work, I'd contact my local support for a possible repair.

https://support.sonymobile.com/gb/

Re: Side buttons not working

michael_ndb — Thu, 04 Oct 2018 12:35:37 GMT

Hi, I had the same problem with no working side buttons. Also after I connected Xperia Companion, the XZ2 compact wasn`t recognized by the Computer (Windows 10).

Solution: I deinstalled the Memory Card (Transcend SDXC Card Class U1)

Now my buttons are working fine.

My question to Sony/Moderators: did I use the wrong SD-Card, or did I make mistakes in formatting?