topic Re: Can't answer incoming call in XPERIA archive

Can't answer incoming call

Laffee — Wed, 09 Nov 2016 14:04:04 GMT

After the last maintenance updates I can't answer call in most occurences. I swap green button, green/red buttons dissappears and phone still ringing. At this time I can't do anything. I only have to wait to stop ringing. Then I have missing call.

Thank you.

Re: Can't answer incoming call

MarlonUk1 — Wed, 09 Nov 2016 14:08:31 GMT

does this happen when you are safe mode?

since you recently updated your device, try to perform software repair using Xperia Companion

Re: Can't answer incoming call

Laffee — Wed, 09 Nov 2016 14:17:45 GMT

Haven't tried safe mode nor software repair yet.
I use a hard flip case, I think the problem is around ear sensitivity sensor. When smart call handling is on I can't answer neither take close my ear and swiping too.

Re: Can't answer incoming call

MarlonUk1 — Wed, 09 Nov 2016 14:24:06 GMT

try to run Xperia Diagnostics to see if the problems are the sensors

Re: Can't answer incoming call

Laffee — Wed, 09 Nov 2016 14:31:09 GMT

In diagnostic they working well, proximity sensor, touch panel.... Everything okay

Re: Can't answer incoming call

Jake-SonyXperia — Thu, 10 Nov 2016 00:51:13 GMT

Hi @Laffee,

Sorry to hear about this, it sounds although this may be related to a third-party application, as Safe mode stops all third party apps from running.

When you booted back into normal mode, was the issue still occurring?

Re: Can't answer incoming call

Laffee — Wed, 16 Nov 2016 19:21:31 GMT

I made software repair via Xperia Companion the same thing happend randomly. I read this issue in Z5 and Z3 topic too