topic Re: E4g seemingly dead on 100% battery in XPERIA archive

E4g seemingly dead on 100% battery

SamHandwich — Mon, 04 Apr 2016 12:26:51 GMT

I had just fully charged my battery a few minutes before hand. unlocked my screen and after maybe 3 seconds the screen went black as if i had tapped the power button to lock it again. So i tapped the power button again and nothing. Held the power button down thinking it may have glitched and shut down aaand.. nothin. Plugged it in to charge for ten minutes, tried both again and still nothing. Plugged into my PC which didnt recognise a device, no *da doop* sound, nothin.

Re: E4g seemingly dead on 100% battery

MarlonUk1 — Mon, 04 Apr 2016 13:07:49 GMT

can you try the instructions here? http://support.sonymobile.com/global-en/xperiae4gdual/userguide/Resetting-your-device/

next plug your device to the charger using the wallmount adapter. wait for a few minutes, does it charge up?

Re: E4g seemingly dead on 100% battery

Christofer — Mon, 04 Apr 2016 13:15:25 GMT

Hi @SamHandwich,

I'm sorry to hear this.

~~Could you try forcing a restart using the button behind the back cover?~~

EDIT: Looks like nolramlb beat me to it.

If forcing a reset doesn't help you should see if you are able to perform a software repair using PC Companion.

Re: E4g seemingly dead on 100% battery

SamHandwich — Mon, 04 Apr 2016 13:29:41 GMT

Thanks guys. I realized that the reset button was an option, but it was a last resort. I have an SD card but nothing very important backed up onto it. Thanks again for the speedy responses.

Re: E4g seemingly dead on 100% battery

Christofer — Mon, 04 Apr 2016 13:55:31 GMT

The reset button will perform a factory reset of your phone. It is more similar to removing the battery out of a device to force a power off. The software repair will however erase all data if it comes to that.