https://community.sony.de/t5/xperia-archive/unable-to-unlock-phone/m-p/3450201#M519324 <P>I have a PIN number to unlock my phone and last night when I tried to enter the PIN the phone would not respond. My PIN is made up of the numbers on the top line, 1, 2 &amp; 3. These are the only numbers that do not respond, all of the other numbers do.</P><P>When I tried to turn the phone of the reset &amp; power of options would not respond but the "Take a screenshot" does.</P><P>It seems as though only the bottom half of the touch screen is responsive.</P><P>I turned the phone off using the off botton and the top of the volume button together to see if this would help but it did not.</P> Sun, 27 Mar 2016 01:07:58 GMT Justis 2016-03-27T01:07:58Z https://community.sony.de/t5/xperia-archive/unable-to-unlock-phone/m-p/3450201#M519324 <P>I have a PIN number to unlock my phone and last night when I tried to enter the PIN the phone would not respond. My PIN is made up of the numbers on the top line, 1, 2 &amp; 3. These are the only numbers that do not respond, all of the other numbers do.</P><P>When I tried to turn the phone of the reset &amp; power of options would not respond but the "Take a screenshot" does.</P><P>It seems as though only the bottom half of the touch screen is responsive.</P><P>I turned the phone off using the off botton and the top of the volume button together to see if this would help but it did not.</P> Sun, 27 Mar 2016 01:07:58 GMT https://community.sony.de/t5/xperia-archive/unable-to-unlock-phone/m-p/3450201#M519324 Justis 2016-03-27T01:07:58Z https://community.sony.de/t5/xperia-archive/unable-to-unlock-phone/m-p/3450202#M519325 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/744114">@Justis</A>&nbsp;Can you try to perform a&nbsp;<A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+PC+Companion/pd-p/software_repair" class="lia-product-mention" data-product="188-1">software repair using PC Companion</A>&nbsp;to remove the lock and test the screen again?</P> Sun, 27 Mar 2016 13:45:30 GMT https://community.sony.de/t5/xperia-archive/unable-to-unlock-phone/m-p/3450202#M519325 _alexdon_ 2016-03-27T13:45:30Z