topic water came inside. stopped functioning in XPERIA archive

water came inside. stopped functioning

nilo28 — Sat, 26 Mar 2016 22:57:57 GMT

hi good day sir/maam i like to seek advice because my z3 stopped functioning when water came inside. i t was submerged coz da charger watertight port was broken unnoticed. then at first it was blinking then i press powerbotton to lock the fone after that i tried to press again then screen was all black. then now no matter want press i make no response from my z3. what should i do pls help. its my only phone. thankyou. pls

Re: water came inside. stopped functioning

Uliwooly — Sat, 26 Mar 2016 23:26:31 GMT

@nilo28

I'm sorry to hear that, first thing, remove the SIM and SD cards > open all the covers > leave them open > place it in a bowl with rice for one or two days

do NOT use a vacuum, heater, sun, hair dryer, microwave, etc to dry the phone, it will damage it, do NOT attempt to turn it on nor charge it.

Contact your Local support and request a vacuum test, this will prove if you have a defective unit or if you didn't closed the covers correctly