topic Re: problem fingerprint Xperia Z5 in XPERIA archive

problem fingerprint Xperia Z5

Fallen67 — Fri, 25 Mar 2016 01:55:00 GMT

Hello,

Sorry for my langage, I am French...

I can not configure the fingerprint because the application stops just before the requests put your finger on the sensor.

I do not understand why it does not work ....

Can you help me, please ?

Re: problem fingerprint Xperia Z5

Uliwooly — Fri, 25 Mar 2016 02:13:45 GMT

@Fallen67

Could you test it on safe mode ? perhaps its a third party app causing this problem

Re: problem fingerprint Xperia Z5

Fallen67 — Fri, 25 Mar 2016 02:37:39 GMT

In safe mode I have the same problem...I can not configure my fingerprints because the software stops

Re: problem fingerprint Xperia Z5

Uliwooly — Fri, 25 Mar 2016 02:41:35 GMT

@Fallen67

you might want to repair the phone with PCC

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: problem fingerprint Xperia Z5

Fallen67 — Fri, 25 Mar 2016 02:46:22 GMT

thanks, I'll try software repair...

Re: problem fingerprint Xperia Z5

Fallen67 — Fri, 25 Mar 2016 16:39:28 GMT

I just finished repairing the system with software repair , nothing changed ... i always the problem ...

Re: problem fingerprint Xperia Z5

Uliwooly — Fri, 25 Mar 2016 18:38:30 GMT

@Fallen67

Sorry to hear that, contact your Local support as soon as possible