topic Re: XPERIA Z3 damaged after swimming in pool in XPERIA archive

(solved) XPERIA Z3 damaged after swimming in pool

LucianoFontao — Tue, 16 Feb 2016 20:05:45 GMT

The problems in question were presented at the device after submersion in pool. All criteria for device submersion were followed, including the pressure test which the device itself has, was run and tested positive sealing caps.
After three days, the device began to have problems; damaged the SD card, the chip carrier began to be not recognized, the touch screen started to recognize two taps on the screen, the keyboard began typing letters without having requested them and finally not charged anymore.
I took the device to service center in 27/01 and in 05/02 i got an email saying that the device was ready to return to me.
When receiving the device, the technical report presented was that it was not made any repairs due to "software will not be Sony standard".
When I bought the device, the original factory system was Android 5.0.2 Lollipop. After a few months were released some updates at to the current version 5.1.1 on 23.4.A.1.264 RC4 would be to solve the problem of vulnerability "Stagefright" which affected Android systems.
The update was made from the software called "FlashTool" which the SONY international recommended on your own website / blog.
The device's bootloader was never unlocked, therefore, impossible to install ROM or non-genuine software.
The installed firmware 23.A.4.1.264 corrects "all" stagefright vulnerabilities, so would not leave my vulnerable device with 23.A.4.1.232 firmware.
In short, the device has not been repaired, and the reported problems refers to the "hardware" and not the "software".
In no time my phone / use would be unfair, because I bought it knowing his qualities and certifications (ip65 and ip68 - water resistance)
The first time I used the device in water, it has proven to be quite different than expected .... the same reported by many other users.
I leave here my discontent and I will use all the means that my problem is resolved

Re: XPERIA Z3 damaged after swimming in pool

FrontierGate — Tue, 16 Feb 2016 20:15:12 GMT

This is translated from Italian?

So you used flashtool to upgrade to a custom 3rd party firmware or Sony firmware?

Re: XPERIA Z3 damaged after swimming in pool

Uliwooly — Tue, 16 Feb 2016 20:17:54 GMT

@LucianoFontao

I'm sorry but your message its a bit confusing, the phone its waterproof, chlorinated water will corrode the seals, contact your Local support and request a vacuum test, that will prove who is at fault.

Re: XPERIA Z3 damaged after swimming in pool

LucianoFontao — Tue, 16 Feb 2016 20:35:14 GMT

Yes,

I´m from Brazil,

In my country the last update is 232.

I flashed the firmware available on xperifirm.

Thanks for your support

Re: XPERIA Z3 damaged after swimming in pool

LucianoFontao — Tue, 16 Feb 2016 20:41:33 GMT

Yes friend,

The problems happen after three days of having entered the pool

Re: XPERIA Z3 damaged after swimming in pool

FrontierGate — Tue, 16 Feb 2016 22:44:35 GMT

The firmware from xperifirm you updated is Brazil generic firmware or firmware from another country?

Re: XPERIA Z3 damaged after swimming in pool

Uliwooly — Tue, 16 Feb 2016 22:49:20 GMT

@LucianoFontao

Request a vacuum test from your Local support, this will prove who is at fault, if you either have a defective unit, or you didn't firmly closed the covers, if there's any physical damage to the phone such as, cracked screen, cracked back, housing dents or damages the phone wont be waterproof.

Re: XPERIA Z3 damaged after swimming in pool

LucianoFontao — Tue, 16 Feb 2016 23:00:11 GMT

My model is 6643 (with TV Digital) but i don´t use TV

I installed the Nordic firmware (6603)

All is working fine...

My problem is not with software. is hardware related

Re: XPERIA Z3 damaged after swimming in pool

Uliwooly — Tue, 16 Feb 2016 23:05:30 GMT

@LucianoFontao

I don't think you are reading my posts but you have to get it inspected as the issues seemed to be water damaged related.

Re: XPERIA Z3 damaged after swimming in pool

LucianoFontao — Tue, 16 Feb 2016 23:13:52 GMT

Yes, I'm reading your posts ...

The device is water damaged ....

Water has entered in the camera and after that the problems were presented

Re: XPERIA Z3 damaged after swimming in pool

Uliwooly — Tue, 16 Feb 2016 23:17:10 GMT

@LucianoFontao

Hence my posts regarding requesting a vacuum test, water in the camera doesn't mean that the water enter through the camera but it has reached there, only a vacuum test can prove who is at fault. does the phone has any physical damages such as cracked screen, cracked back, etc?

Re: XPERIA Z3 damaged after swimming in pool

LucianoFontao — Tue, 16 Feb 2016 23:18:05 GMT

Thanks Friend...

I'll take the device to the test

Re: XPERIA Z3 damaged after swimming in pool

Uliwooly — Tue, 16 Feb 2016 23:19:06 GMT

@LucianoFontao

Anytime, keep us updated.

Re: XPERIA Z3 damaged after swimming in pool

LucianoFontao — Tue, 16 Feb 2016 23:22:23 GMT

No...

The device is in perfect conditions

Spoiler

:smileysmileythumbsup:

Re: XPERIA Z3 damaged after swimming in pool

LucianoFontao — Tue, 16 Feb 2016 23:23:06 GMT

Ok...

Thanks for your support

Re: XPERIA Z3 damaged after swimming in pool

LucianoFontao — Tue, 15 Mar 2016 01:35:39 GMT

Hi friends...

After 3 weeks, today I received my phone from repair service.

All is ok....they changed all the components and it´s ok

Thanks for your support

Re: XPERIA Z3 damaged after swimming in pool

Uliwooly — Sun, 27 Mar 2016 23:11:18 GMT

@LucianoFontao

Excellent to hear that.