topic Re: Unresponsive screen during phone calls in XPERIA archive

Unresponsive screen during phone calls

Gratian — Mon, 19 Oct 2015 11:19:00 GMT

I think it might be the ear proximity sensor. I tried a diagnostic and it buzzes straightaway.

It means I can't end calls and I can't use mutli choice options when phoning my bank.

Re: Hi my screen is unrepsonsive when making calls

Qatrium — Mon, 19 Oct 2015 11:28:18 GMT

Do you have a screen protector installed? Did you check if there are any dust or debris at the sensor's location?

Re: Hi my screen is unrepsonsive when making calls

Gratian — Mon, 19 Oct 2015 12:03:11 GMT

Hi there.

I don't have a screen protector. I'm not sure where the proximity sensore is actually.

Thanks

Re: Hi my screen is unrepsonsive when making calls

Qatrium — Mon, 19 Oct 2015 12:46:54 GMT

Just beside the top speaker, one circular lens in camera, proximity sensor would like and off-coloured rectangular.

Re: Hi my screen is unrepsonsive when making calls

Christofer — Tue, 20 Oct 2015 09:48:20 GMT

Hi,

Could you try rebooting your phone into safe mode and make a call/run the test in Diagnostics to see if this behaviour remains? If it doesn't this is likely caused by a third party app since these are disabled in safe mode.

You could also wipe off the screen to make sure that it is clean and that there isn't any interference for the proximity sensor, if you haven't already done so.

Re: Hi my screen is unrepsonsive when making calls

Fritz1001 — Tue, 20 Oct 2015 15:35:01 GMT

Hi,

I have the same problem, but it works fine if I put my finger over the proximity sensor!

I tried it also into the safe mode but nothing changed. It only works with the finger on it! I also cleaned my Display!

regards

Re: Unresponsive screen during phone calls

Christofer — Wed, 21 Oct 2015 09:02:01 GMT

@Fritz100: I suggest that you repair the phone's software with PC Companion.

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

A repair will remove all user data stored in the phone so I also recommend that you make a backup in PC Companion before you proceed with the repair.

Re: Unresponsive screen during phone calls

Fritz1001 — Wed, 21 Oct 2015 11:58:34 GMT

I did the phone repair with the PC Companion software, but the problem still there!

Re: Unresponsive screen during phone calls

Christofer — Wed, 21 Oct 2015 14:32:23 GMT

Sorry to hear that @Fritz100. At this point I would suggest that you visit your nearest authorised service center to have your phone examined by a technician. You can contact your Local support for information about the nearest authorised service center and/or how to proceed with this in the best possible way.