topic Re: Z5 does not sync in XPERIA archive

Z5 does not sync

MichaelDenmark — Fri, 16 Oct 2015 07:30:28 GMT

My Z5 compact does not sync. Sometimes emails and SMS comes 12 hours or more late and first then I manually open apps. All settings is set to "sync automaticaly". It happens both on wifi and mobile data. In accounts setting, I can see, that some Google service has not been sync for a day or more, even though they are clicked "sync automaticaly".

Regards

Michael

Re: Z5 does not sync

xavinux — Fri, 16 Oct 2015 12:58:47 GMT

Hi @MichaelDenmark

If this also happen with SMS message , I suggest you find and tap on Settings -> Storage to view the status of your device memory. If evreything is ok then clear the Messaging application’s data, from your Home screen go to Settings -> Apps -> All -> Messaging -> tap Clear data -> OK -> Restart your device. I´m at disposal for any question.

Re: Z5 does not sync

Uliwooly — Fri, 16 Oct 2015 18:05:33 GMT

@MichaelDenmark

Do you have stamina mode on?

Re: Z5 does not sync

MichaelDenmark — Sun, 18 Oct 2015 21:13:59 GMT

@uliwooly wrote:
@MichaelDenmark
Do you have stamina mode on?

No. And not any of the other energy saving options.

Re: Z5 does not sync

MichaelDenmark — Sun, 18 Oct 2015 21:14:57 GMT

@xavinux wrote:
@hi @MichaelDenmark
If this also happen with SMS message , I suggest you find and tap on Settings -> Storage to view the status of your device memory. If evreything is ok then clear the Messaging application’s data, from your Home screen go to Settings -> Apps -> All -> Messaging -> tap Clear data -> OK -> Restart your device. I´m at disposal for any question.

It seen to only be Gmail and Facebook messenger.

Re: Z5 does not sync

xavinux — Tue, 20 Oct 2015 18:14:51 GMT

Hi @MichaelDenmark

Ok, let´s try from your Home screen:

1. Tap the Application screen icon.
2. Find and tap Settings -> Apps.
3. Swipe to the All tab.
4. Find and tap on Facebook app.
5. Tap Force stop -> Clear data.
6. Restart the phone.
Check if Facebook app issue persists after doing this or disappears. I´m at disposal for any question.