topic Re: Phoned dropped on back not working in XPERIA archive

Phoned dropped on back not working

Mrsfarmer — Thu, 15 Oct 2015 20:07:35 GMT

Hi all

My husband has dropped his sony xperia z3 this evening, he has a case on it but dropped from about 3ft height and landed on the back, no damage at all but just wont turn on.

Anyone any suggestions, I have accidental damage with my insurance so can put in a claim but if you have any idea whats wrong please help. He only got the phoone end of Aug!!

Thanks Liz

Re: Phoned dropped on back not working

_alexdon_ — Thu, 15 Oct 2015 20:15:16 GMT

Try this: power button and volume up at the same time until it vibrates 3 times. Connect to wall socket and let it charge.

Re: Phoned dropped on back not working

Uliwooly — Thu, 15 Oct 2015 20:16:40 GMT

@Mrsfarmer

If that doesn't work you will have to contact your Local support as it could be a hardware issue.

Re: Phoned dropped on back not working

Mrsfarmer — Thu, 15 Oct 2015 20:29:55 GMT

Tried that its not working, think it may be complety broken 😞

Re: Phoned dropped on back not working

_alexdon_ — Thu, 15 Oct 2015 21:19:42 GMT

@Mrsfarmer Follow the advice uli has given you.