topic Re: E4G hangs and restarts in XPERIA archive

E4G hangs and restarts

PetrE4G — Mon, 15 Jun 2015 15:17:44 GMT

Hello,

I have a problem with my Xperia E4G phone, it sometimes hangs, then display goes off, and after a while it is restarted automatically - rebooted. First time, this occured immediately after couple of seconds during first setup of system in wizard - after first boot. So no user app installed, nothing changed yet. Then it happend 2x next day. For another 2 days it was working properly and then it happend again - freeze, display off, restart. It occurs randomly and obviously it is not app related.

Has somebody the same experience? Is it bad phone - HW problem? Or is it related to some preinstalled SW or system itself? I read similar complaints of some users on some eshop forums, so it seems to be not so rare issue.

Should I send it back to seller or is it known issue and some SW update is planned?

Thanks.

Re: E4G hangs and restarts

Thommo — Mon, 15 Jun 2015 15:19:34 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: E4G hangs and restarts

Balz — Tue, 16 Jun 2015 00:27:45 GMT

Exactly same problem here. Randomly freezing, rebooting. Seems to be software problem, as it happens always with an action from my side. Very often happens when starting the camera from lock screen. But not always...

Re: E4G hangs and restarts

Uliwooly — Tue, 16 Jun 2015 01:45:33 GMT

@Balz

follow thommo's suggestion, reinstalling the latest update will smooth things out

Re: E4G hangs and restarts

PetrE4G — Tue, 16 Jun 2015 09:51:45 GMT

Hello,

thank you all for replies.

I have did a phone repair via PC Companion and will see if it helps (in following hours/days). Hopefully yes.

I am a bit sceptical, because the first freezing occured just couple of seconds after first boot, when phone was just unboxed and powered up and nothing was changed or installed yet.

But hope dies last

Re: E4G hangs and restarts

Uliwooly — Tue, 16 Jun 2015 17:06:25 GMT

@PetrE4G

keep us updated

Re: E4G hangs and restarts

PetrE4G — Thu, 18 Jun 2015 05:22:04 GMT

Hello,

unfortunately it is the same, phone has frozen today again

It is HW problem or bug in SW. I have noticed that new update has been released, 25.0.A.2.14.

But PC companion still says that my phone is up to date. I hope it will be available soon and the update will fix this issue.

Re: E4G hangs and restarts

Qatrium — Thu, 18 Jun 2015 06:27:03 GMT

Do you have any task killers, antiviruses, cache cleaners, or battery managers installed? I suggest that you get rid of them.

Also try to boot your phone into safe mode and see if it still have the same issue:

Safemode Instructions

Re: E4G hangs and restarts

PetrE4G — Thu, 18 Jun 2015 06:50:19 GMT

No, I dont have any task killer or antivirus. As I have already mentioned, first time it happend immediately after unboxing and powering up the phone. So nothing was installed or changed in configuration - so I think that safe mode will be the same as factory reset device, right? Anyway, it is a bit complicated to test it in safe mode, because the freezing occurs randomly, 2x per day or it can work properly for 2 days with no problem.

Is there any difference between safe mode and phone after factory reset?

Is there please any change log regarding latest update 25.0.A.2.14?

I just would like to know if it is known problem - SW problem and it already is or could be fixed or if it is HW problem.

(in forums of some eshops you can find another users reporting the same problem. And also Balz above confirmed this)

Re: E4G hangs and restarts

Qatrium — Thu, 18 Jun 2015 06:54:22 GMT

Safe mode will boot your phone with only Sony native apps active so it eliminates 3rd party apps effect on system.

Re: E4G hangs and restarts

PetrE4G — Wed, 24 Jun 2015 20:22:14 GMT

Hi,

I am very disappointed, phone is still freezing and restarting... 1 or 2 days without any problem, then next day it froze 4 times!!!

Absolutely randomly and unpredictable - I hope that the service can reproduce it.

Hard reset, repaired via PC companion, no SIM, no SD card inserted and still freezing. Update 25.0.A.2.14 not available yet for my phone (why? it was released one week ago).

15th of June I sent email to Sony support describing the problem, ack received, registered as reference number 1-19634598669, but no reply yet, for 10 days, really great support.

I would have to send it to service. Protection glass (that I bougth for it) will be lost with this broken phone. I regret I bought Sony phone, I was using HTC and Samsung phones and there was no problem with them. I have tried Sony and it seems to be big mistake. Interesting HW configuration, interesting price (E4g), but poor quality.

But thanks for the experience......