topic Re: Batter drains while charing. HELP in XPERIA archive

Batter drains while charing. HELP

Jannwong — Fri, 16 May 2014 05:38:02 GMT

im charging my phone and video calling at the same time. My phone drains faster that it charge!

its a serious issue because most of the phone dosen't have this problem. please advice

Re: Batter drains while charing. HELP

_alexdon_ — Fri, 16 May 2014 05:45:46 GMT

What charger are you using?

Re: Batter drains while charing. HELP

Jannwong — Fri, 16 May 2014 05:59:06 GMT

original dock charger and usb cable from sony. which is included when i bought the phone

Re: Batter drains while charing. HELP

_alexdon_ — Fri, 16 May 2014 08:52:00 GMT

The case where the phone is discharged when charging is when it gets so hot that the charging practically stops to prevent damage.Is it that hot?

Re: Batter drains while charing. HELP

Jannwong — Fri, 16 May 2014 09:04:40 GMT

its not that hot. My phone is still charging but i get a messege saying that my phone is draining faster then it charge and asked me to stop using the phone while charging. its annoying other brands like Apple donsent have this kind of problem!

Re: Batter drains while charing. HELP

_alexdon_ — Fri, 16 May 2014 09:06:52 GMT

Try to charge in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

See if the same occurs.

Re: Batter drains while charing. HELP

Jannwong — Fri, 16 May 2014 09:13:56 GMT

can i still video chat using safe mode?

Re: Batter drains while charing. HELP

_alexdon_ — Fri, 16 May 2014 09:20:13 GMT

Safe mode will disable all 3rd party apps.

Re: Batter drains while charing. HELP

Jannwong — Fri, 16 May 2014 09:24:00 GMT

well im using hangout.

i have been observing for 10 min, the battery still drains while im video calling and cahrging the phone

Re: Batter drains while charing. HELP

_alexdon_ — Fri, 16 May 2014 09:29:01 GMT

This is not good.You should attempt a software repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

Re: Batter drains while charing. HELP

Jannwong — Fri, 16 May 2014 09:30:41 GMT

ok. i'll try and keep you updated. thanks!

Re: Batter drains while charing. HELP

_alexdon_ — Fri, 16 May 2014 09:38:57 GMT

Good luck.

Re: Batter drains while charing. HELP

Jannwong — Fri, 16 May 2014 13:00:11 GMT

No luck :(.

The problem is still there. any advice?

Re: Batter drains while charing. HELP

Jannwong — Fri, 16 May 2014 14:13:34 GMT

The SUS formated my phone and stuffs are kind of messed up such as my alblum (dint get the latest update and i cant get it form the update center) and also my keyboard ( dint get the latest update). what should i do?

Re: Batter drains while charing. HELP

_alexdon_ — Fri, 16 May 2014 14:32:48 GMT

You should be able to get next updates from update centre.That is why I suggested a clean install from SUS,I thought it will work.Still the same?

Re: Batter drains while charing. HELP

Jannwong — Fri, 16 May 2014 14:48:57 GMT

yes its still the same. what should i do?

Re: Batter drains while charing. HELP

_alexdon_ — Fri, 16 May 2014 14:52:55 GMT

Stop by a sony service.I am really sorry.

Re: Batter drains while charing. HELP

Jannwong — Fri, 16 May 2014 14:54:25 GMT

its ok. i will go check with the service center.

thanks for helping me out

Re: Batter drains while charing. HELP

_alexdon_ — Fri, 16 May 2014 14:59:36 GMT

Anytime.Keep us updated.

Re: Batter drains while charing. HELP

Shadow93 — Fri, 16 May 2014 15:06:16 GMT

This happened to my sis phone too *Xperia Z*

the reason is that one of the program you're using is cuasing that, probably the app draining the batter faster than it usual condition I got a way to fix my sis phone so try one of these two options they fixed my sis phone

1-restart your phone normaly

2- if the first option did not help then try this Hold the power button and the volume + button togather at the same time for 3-5 sec the phone will vibrate 3 times and restart the phone automaticly this should help if its not then I suggest you to check the service center or just reset your phone ^^;

best of luck for you! :smileysmileythumbsup: