topic Re: Service provider dissapears from options in XPERIA archive

Service provider dissapears from options

alexalemanc — Thu, 22 May 2014 19:24:28 GMT

I travel a lot to Mexico and i have bought a sony xperia z1 compact which i am using with AT&T chip, the issue is that with AT&T chip there is no option to select service provider in Mexico.

I have done some test

Inserted a Tmobile chin in xperia z1 compact, and with this, the phone allows the service provider selection

Inserted AT&T chip in a Samsung phone and here allows to select provider

It only appears when AT&T chip is in xperia z1 compact, can you help me with this? I really need to select a static provider in Mexico

Re: Service provider dissapears from options

Uliwooly — Thu, 22 May 2014 19:30:51 GMT

That's an AT&T issue, you should contact them, they have live webchat and they can assist you

Re: Service provider dissapears from options

alexalemanc — Thu, 22 May 2014 19:31:39 GMT

I don't think so, cause the chip allows selection of service provider in a samsung phone

Re: Service provider dissapears from options

Uliwooly — Thu, 22 May 2014 19:37:21 GMT

do you have roaming on or off?

Re: Service provider dissapears from options

alexalemanc — Thu, 22 May 2014 19:38:04 GMT

Is on

Re: Service provider dissapears from options

alexalemanc — Fri, 23 May 2014 15:57:27 GMT

Any update?

AT&T chip allows service provider in Samsung phone but not in xperia z1 compact and i need to select an specific provider.

Re: Service provider dissapears from options

Uliwooly — Fri, 23 May 2014 19:54:27 GMT

What kind of AT&T Sim card do you have? is it of a plan or prepaid SIM card?

Re: Service provider dissapears from options

alexalemanc — Fri, 23 May 2014 20:46:10 GMT

Is in a plan and is microsim

Re: Service provider dissapears from options

Uliwooly — Fri, 23 May 2014 21:12:25 GMT

you could repair your phone with SUS or PCC and check again

Re: Service provider dissapears from options

Uliwooly — Fri, 23 May 2014 21:12:38 GMT

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355