topic Re: Z1 compact factory reset by itself in XPERIA archive

Z1 compact factory reset by itself

sangardia — Thu, 24 Apr 2014 18:01:57 GMT

Hi guys,

I just had this annoying experience again with my Z1 compact, without any sign it got factory resetted by itself (i put it in my pocket and when I want to check my phone I found the phone in factory reset condition). In total I have four similar issue in the last 1.5 months. I run 4.4 build 757 in my phone.

Today i tried to factory reset my phone, installed fresh software and install again my application (the fourth time),

Is there any quick fix to solve this issue, appreciate your sharing if you have.

Thanks.

Ardia

Re: Z1 compact factory reset by itself

Uliwooly — Thu, 24 Apr 2014 18:11:28 GMT

remove the micro SIM card and check again, it might be a faulty SIM or SD card(s)

Re: Z1 compact factory reset by itself

Uliwooly — Thu, 24 Apr 2014 18:11:53 GMT

if that doesn't work then stop by a Sony Xperia Care center

http://www.sonymobile.com/global-en/support/contact-us/

Re: Z1 compact factory reset by itself

sangardia — Thu, 24 Apr 2014 18:23:26 GMT

Will check my sd and sim cards, hope it will be better

Re: Z1 compact factory reset by itself

Uliwooly — Thu, 24 Apr 2014 18:26:40 GMT

keep us updated

Re: Z1 compact factory reset by itself

sangardia — Sun, 04 May 2014 13:23:00 GMT

So far so good, no sign of problem. I realize that during those time i installed mobile security software. Maybe it was related to that installation.

Re: Z1 compact factory reset by itself

Sam — Mon, 05 May 2014 03:49:20 GMT

Possibly, it would be worth checking other reviews on the software in question to see if others have faced the same problem.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Z1 compact factory reset by itself

sangardia — Tue, 06 May 2014 18:41:00 GMT

Bad news,today the phone factory reset by itself again, i didn't install any mobile security software this time,so went back to my cell provider and asked for SIM card replacement, hope the main issue is the faulty SIM card.. Will keep updated

Re: Z1 compact factory reset by itself

AmelieT — Mon, 28 Jul 2014 16:49:09 GMT

It just happened to me today. The phone was in my purse and hard resetted it by itself.

Did you get a solution?

I dont see what it would be SIMcard related, why would be the memory of the phone itself erased?!

How do I get official support from SONY?

Kind Regards,

Amelie

Re: Z1 compact factory reset by itself

sangardia — Mon, 28 Jul 2014 18:30:38 GMT

Hi Amelie,

I changed my Sim card around 2 months ago and so far everything is okay.

You can try to contact any Sony service center in your country, they don't have any Sony service center in the country where i live.

Re: Z1 compact factory reset by itself

AmelieT — Wed, 30 Jul 2014 07:48:49 GMT

Thanks Sangardia, I will give it a go,

so far no answer from official SONY support...