topic Re: Email sync problem in XPERIA archive

Email sync problem

Lizzrd — Wed, 06 Nov 2013 23:27:33 GMT

I have problems with my e-mail function in xperia Z1 , all mails i send from my phone are repeatedly resent to my e-mail outbox on my web-accounts in an endless lopp in five minutes intervals , this doesn't show on the phone yust in my outbox in this case in my Outlook account.

First i thought it was a virus in my computer or thought my e-mail got hacked when i saw 5000+ resent messages but now i have come to believe that its only in my outbox this problem occurs. I have changed email account , reset passwords , scanned all my computers with antimaleware, and it was when the problem reappeared and persisted with only mail sent from my phone i started to suspect that it was it who caused all this trouble.... If i delete my sent mail in my phone the problem is gone until i send another one , so i suspect a sync problem but can't see anything obvious in the settings , ........

Anyone who knows about this problem or have experienced the same ?

Anyone have a solution for the problem ?

Re: Email sync problem

Rickard — Thu, 07 Nov 2013 13:13:34 GMT

Sounds very strange. Just to make sure it's the phone, try sending an email from the phone and then turn the phone off or put it in flight mode. Does this still happen?

Re: Email sync problem

Lizzrd — Sun, 10 Nov 2013 22:00:05 GMT

No with the phone in flight mode it stops, or if i delete the message from my sent messages box 😃 . Found an erlier thread with a similar problem but solution there dident help. Atm im just deleting all mails i send from my phone. I noticed also that my phone was set to update sync every fime minutes , and thats what it does sending the email information again. It also drains the battery if i forget to delete mails.

Re: Email sync problem

Lizzrd — Sun, 10 Nov 2013 22:02:37 GMT

This topic is similar to my problem :

http://talk.sonymobile.com/t5/Xperia-Z1/Sending-emails/m-p/404723#M2218

Re: Email sync problem

Rickard — Mon, 11 Nov 2013 12:18:43 GMT

Are you using POP3, IMAP4 or Exchange ActiveSync? Which email provider are you using?

Re: Email sync problem

Lizzrd — Mon, 11 Nov 2013 14:36:41 GMT

Im using 3 diffrent accounts , but 2 of them i rarly used so i have not tested them yet. The one i use now with problems are an _._@outlook.com account. It uses Imap i think cause it says in incomming:: Imap-Server : imap-mail@outlook.com and similar on my other two. Outgoing stmp-mail.outlook.com.

Re: Email sync problem

Rickard — Tue, 12 Nov 2013 13:54:05 GMT

What happens if you switch to ActiveSync instead? Remove the account and then add it again but select manual setup, Exchange ActiveSync and then use the following settings:

Domain\Username: \your email address

Password: your password

Server: m.hotmail.com

SSL: enabled

Re: Email sync problem

Lizzrd — Tue, 12 Nov 2013 19:05:11 GMT

Hi thx for the answers 😃 , i will try that tomorrow and get back with the result.

Re: Email sync problem

RunPlz — Thu, 05 Dec 2013 09:57:07 GMT

I have a Sony Xperia Z 6602

I have recently found out I have the same problem, it's been more than a month now since this phone has begun with this problem and has sent over 6.000 mails to the same recipent every hour.

This has been happening for more than a month so you can rest assured in the mean time the phone got turn off and on several time, mails passwords have been changed, flight modes on and off.

I have sent 1 single mail from my phone and it has been sent repeatedly +6000 times.

I use Hotmail's service.

Any ideas?

Re: Email sync problem

Rickard — Thu, 05 Dec 2013 10:05:06 GMT

I have seen more reports of this and it seems it happens when using Hotmail/Outlook.com. Try using ActiveSync instead of POP/IMAP (see my previous post) or use this app instead: https://play.google.com/store/apps/details?id=com.outlook.Z7&hl=en

Re: Email sync problem

RunPlz — Thu, 05 Dec 2013 12:24:09 GMT

Many thanks for your fast reply.

Is there a walkthrough for us to change our mails from POP/IMAP to Active Sync?

Why is this problem happening?

Is this a Hotmail problem? or is it something with our Xperia phones?

Thanks and kind regards,

Re: Email sync problem

Rickard — Thu, 05 Dec 2013 12:59:58 GMT

Remove the account you have now from Email -> [menu] -> Settings -> [your account] -> Delete account. It will then ask for your email and password again, enter those but select manual setup instead of next and enter the settings from my previous post in this thread.

I'm not sure what the cause it but it seems to only happen with Hotmail/Outlook.com and when using POP/IMAP (perhaps only IMAP).

Re: Email sync problem

mboyan — Wed, 25 Dec 2013 05:05:37 GMT

My problem is that i set up my e-mail account, and now when go to e-mail, i just get Waiting for Sync Syncing. That's as far as I can get.....can't get to my e-mail account to delete and start over. This has been 2 days now waiting for it to sync.

Auto-Sync is turned on under accounts.

Any ideas?

Re: Email sync problem

AJJOB — Mon, 17 Feb 2014 15:57:28 GMT

Hello,

Was this problem solved? I am experiencing exactly the same issue with my hotmail account and I don`t know how to solve it.

If we configure it as suggested, what do the ports have to be, in and out?

Thanks

Ana

Re: Email sync problem

jcreedy — Tue, 18 Feb 2014 13:54:46 GMT

I've done as advised and used activesync, but now I can't drag down on the app to refresh my inbox.

I'm not sure that the emails actually get sent as much as they show in our sent items. I asked my friend who I'd apparently emailed 30+ times if she was getting lots of email from me, and she said it was just the one.

Re: Email sync problem

Rickard — Wed, 19 Feb 2014 10:55:36 GMT

Using ActiveSync or the Hotmail/Outlook app as i mentioned earlier should solve this. I've tested it myself and an email is only sent once by the server.

You don't need to change the port, it uses the default.

@jcreedy
If you have more then one email account, make sure you're not looking at the combined view. You can't refresh/update in that view.

Re: Email sync problem

sonymobileuser — Mon, 02 Jun 2014 12:08:16 GMT

This fixed my issue! I used ActiveSync and I only get one email in my sent folder now (rather than two identical emails sent).

Re: Email sync problem

Rickard — Tue, 03 Jun 2014 09:13:32 GMT

Glad to hear this