topic Re: mobile data connection problem in XPERIA archive

mobile data connection problem

satmechy2 — Wed, 30 Oct 2013 16:45:49 GMT

every time It takes 10 min to connect sometimes it doesn't connect so I have to reset apn setting n restart the phone,it's really irritating me

Re: mobile data connection problem

satmechy2 — Wed, 30 Oct 2013 16:49:41 GMT

sony give solution

Re: mobile data connection problem

Uliwooly — Wed, 30 Oct 2013 16:54:39 GMT

The issue could be

an old / faulty SIM card

double check the APN settings

Network coverage issues.

Re: mobile data connection problem

satmechy2 — Wed, 30 Oct 2013 16:59:59 GMT

it's 1 month old SIM n signal is full, it works fine till Sunday

Re: mobile data connection problem

satmechy2 — Wed, 30 Oct 2013 17:01:56 GMT

uliwooly r u sony employee

Re: mobile data connection problem

Uliwooly — Wed, 30 Oct 2013 17:02:20 GMT

There might be an app creating this issue, taskillers, antivirus, battery apps, task managers are know to create this issues

Repair your phone with SUS or PCC and stay away from such apps

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: mobile data connection problem

atulct — Wed, 06 Nov 2013 12:07:10 GMT

Issue is still unresolved. Mobile data gets disabled suddenly and after that does not enabled, unitll you reboot. I called call center. They suggested factory reset. I did that and now checking.

Sony should give some solution for this. I am using Xperia M-dual.

Re: mobile data connection problem

atulct — Thu, 07 Nov 2013 04:22:07 GMT

Still same problem. One work around I found as opposed to restarting the phone is to go to

Settings - > More -> Mobile Networks->SIM1

Change Network Mode from GSM to WCDMA or from WCDMA to GSM and after that the Mobile Data signal picks up. It seems this issues more prominent in Network areas where the coverage is weaker.

Re: mobile data connection problem

atulct — Fri, 08 Nov 2013 07:17:56 GMT

Hey I found the exact reason why this is happening. Let me to through the reasons one by one.

1. It is NOT the SIM : Using the same SIM I am able to browse with no issues whole day in my office. This issue occurs only when I am at my home Network and using this phone.

2. It is NOT single SIM versus dual SIM : I tried connecting both ways but the problem stays.

The only conclusion that I can draw from the above experiments is that this issue is there in areas where the Mobile signal is low or intermittent. Once the Tower signal is lost the Internet connection is also lost. After that even if the Tower signal comes back and mobile picks up the signal the Internet connection does not resart. So we need to do phone restart, GSM/ WCDMA change and all these other tricks to make it start.

Sony please log this as an issue and provide some solution.

Re: mobile data connection problem

satmechy2 — Sat, 09 Nov 2013 16:05:54 GMT

still no solution why?

Re: mobile data connection problem

Basant — Sun, 10 Nov 2013 10:46:25 GMT

This happens regularly. It is not a problem with the handset I think it is an issue with the data service provider. With my airtel sim on 3 G almost once a day i find that data services just stop and after switching data on off and changing from only gsm to wcdma preferred then it starts. Surely i feel a service provider issue as it seems to happen after a lengthy period of idleness only.

Re: mobile data connection problem

atulct — Mon, 11 Nov 2013 05:23:46 GMT

Not sure this is a Dataprovide issue. On my home network where my Xperia-M exhibits this problem. My other phone Nokia E63 works just fine with full data connectivity, which never goes down. So to me it is a phone model issue.

Re: mobile data connection problem

Basant — Sat, 16 Nov 2013 13:09:51 GMT

you may be right. only sony can tell ....but will they..

Re: mobile data connection problem

babu69 — Sat, 16 Nov 2013 15:09:42 GMT

sir,my mc afee antivirus has expired and i do not want to renew it.i am not able to uninstall it.and also .will any other free antivirus is availabe?please suggest.

Re: mobile data connection problem

satmechy2 — Sat, 16 Nov 2013 15:49:30 GMT

u can open d app go 2 option and uninstall

Re: mobile data connection problem

Basant — Sun, 17 Nov 2013 06:00:32 GMT

you should never use that mcafee unless u want to buy it after a month.. Go to settings-apps-scroll to mcafee. then click it and uninstall. If it does not happen then try switching phone to safe mode n uninstalling.

Re: mobile data connection problem

sony_addict1 — Wed, 19 Feb 2014 08:42:42 GMT

Is there any solution find out for this issue? I am also facing the same issue

Re: mobile data connection problem

Friko — Mon, 10 Mar 2014 10:05:41 GMT

If you ever had issue with mobile data connection, you need to set APN -> this info you can get only from your provider!!!

like this video https://www.youtube.com/watch?v=onfx4aKfb3M from my provider shows what you need to fill in APN settings

Re: mobile data connection problem

illutionist — Sat, 31 May 2014 13:14:17 GMT

Same problem in my Xperia M. I change it to airplane mode and back whenever data is lost. Tell me if you've managed to fix it

Re: mobile data connection problem

Nufan — Tue, 03 Jun 2014 10:33:49 GMT

Same problem here with my Xperia M. As in the case of illutionist, switching to airplane mode and back resolves the problem temporary. Would be glad if this could be fixed in a future update.