topic Re: My New Xperia S Won't Start Up ! in XPERIA archive

My New Xperia S Won't Start Up !

Fri, 27 Jul 2012 14:28:36 GMT

Hello!

My problem is the my Sony XPERIA S won't start up

First the problem was too many attempts of the pattern to unlock the phone so it asked me to login with my Google account, and my Gmail won't work at all, I put it a lot but no luck, then I shut down the phone and then started it again

The logo os Sony appeared then XPERIA logo loading and then Sony logo appeared then XPERIA logo loading again and so on until Battery Drain ! that's the main problem ! What Can I Do ?

INFO:

XPERIA S with ICS4.04 [Latest FW]

(Won't start even when connected to PC)

The logo of Sony and XPERIA are repeated until Battery Drain

The phone around a month ago!

HELP

Re: My New Xperia S Won't Start Up !

Francis — Fri, 27 Jul 2012 14:55:42 GMT

Hello Farouk

Please use this procedure (diferent from update)

Run the Pc companion Software

Turn the phone off and disconnect it from the computer

1. No matter what the program says do not connect the phone until you complete step 9

2. In the welcome screen if asked click on start, Next you will be shown what media go offers, click on "next" then you will see a presentation on what support zone offers, click on "Finish"

3. In the next section from "support zone" and "media go" new select "support zone" and click on start.

4. On the next page select "Software update" and click on "start"

At this point if you get an error stating that "unable to install update components" or "server is busy" Please proceed to step 12

5. The program will say that there is no phone connected and will ask you to connect but disregard that and instead choose the option to "repair Phone".(the program will issue you a warning on the content that you will lose during the update)

6. Choose the option to continue.

7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.

8. Choose the Phone from the list (close to the bottom of the list) click on the icon for the phone and then click on "next"

then you will see a new section telling you how to connect the phone. (don't connect it yet)

At this point the phone must be off and disconnected from the PC.

9. Connect the cable to the PC not to the phone, then follow the instructions on screen to connect the phone

(It's critical to Press ahd hold the indicated key before and after you connect the phone to the PC until the update starts), if done correctly the program will say "the update of your phone has started..." (in some cases a message of "Installing drivers" will appear before the message of "the update of your phone has started..." is shown.)

10. If you failed to follow the steps correctly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar", If this happens disconnect the phone from the cable, turn it off and repeat from step 9).

11. If the PC Companion proceeds correctly wait for the update to finish and follow instructions on screen.

Dear customer,

12. If "unable to install update components"

1. Close Pc companion

2. Install Java from: http://www.java.com

3. start Pc companion again and try to do the software unlock process once more.

Hope this helps

Francis.

Re: My New Xperia S Won't Start Up !

Fri, 27 Jul 2012 23:31:18 GMT

Thanks Francis.

But unfortunately that can't even get my phone any response !

I've tried many times but still no luck.

The Sony logo then the XPERIA loading logo then the Sony logo and XPERIA loading logo and so on.

Thank You ! still need help please I can't open the phone

~EDIT~

Thanks God. I tried again and it OPENED !! Thank You a lot, Budd Problem Solved Thanks Again

Re: My New Xperia S Won't Start Up !

Sun, 29 Jul 2012 07:13:37 GMT

Hello Mr Francis

I have the same problem and I followed your instructions But there is an error messege always comes to me "Update not allowed, The phone contains modified software that cannot be updated."

How I can restore the original software?

The phone wont start it only shows sony logo and a triangle error screen then restart until the battery is drained.

Thank you for your help.

Re: My New Xperia S Won't Start Up !

Uliwooly — Sun, 29 Jul 2012 07:18:44 GMT

you are getting that message because you have unlocked the bootloader, you need to relock it, but since your phone it's bricked the only alternative is flashtool

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

Re: My New Xperia S Won't Start Up !

Uliwooly — Sun, 29 Jul 2012 07:19:12 GMT

How to manually update 2012 Xperias to android 4.0.4 build number 6.1.A.0.452

http://talk.sonymobile.com/thread/41609

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

Re: My New Xperia S Won't Start Up !

Sun, 29 Jul 2012 08:29:32 GMT

I've got a similar problem to my Xperia S as well-

After downloading the update 6.1.A.0.453 from PC Companion, my phone just hangs on the Xperia loading screen until the battery drains out after the 1st boot.

I've tried the steps above of repair phone many times with hard resets and it is still just hanging on the Xperia loading screen. Are there any other procedures that I could do before sending the phone to repairs?

Re: My New Xperia S Won't Start Up !

Thommo — Sun, 29 Jul 2012 16:05:14 GMT

Have you tried to run a repair using SUS

http://semc-bnw-support-prod.s3.amazonaws.com/Software%20Downloads/Update_Service_Setup-2.12.8.23.exe

Re: My New Xperia S Won't Start Up !

Mon, 30 Jul 2012 08:22:02 GMT

Thank you very much my friend uliwooly, using the flashtool is the best solution, My xperia S is working fine now.

Re: My New Xperia S Won't Start Up !

Mon, 30 Jul 2012 19:43:03 GMT

Hello all, for all who tried the repair method above, please in step 9 (Connecting the Phone) be sure that you press the Volume Down Button on you phone before connecting the cable, that was my problem

Re: My New Xperia S Won't Start Up !

azhar0011 — Sat, 15 Sep 2012 07:24:09 GMT

Hello Brother,

I have a big problem and I followed your instructions But

No next step

the phone won't start.

My phone won't open, no LED, no Vibrate, no Displsy, no response.

Please brother give me solution

Re: My New Xperia S Won't Start Up !

Uliwooly — Sat, 15 Sep 2012 23:54:11 GMT

try a different computer, usb cables

Re: My New Xperia S Won't Start Up !

merc — Tue, 06 Nov 2012 16:52:58 GMT

if i follow the steps, what will happen to my phone memories? my contacts, messages, medias, etc...

Re: My New Xperia S Won't Start Up !

M96ohamed — Tue, 06 Nov 2012 21:03:31 GMT

try to update the phone or download roms

Don't forget to mark the Correct Answers & Helpful Answers

Re: My New Xperia S Won't Start Up !

Uliwooly — Tue, 06 Nov 2012 21:05:16 GMT

@ Merc

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: My New Xperia S Won't Start Up !

merc — Fri, 09 Nov 2012 04:29:11 GMT

So, if I haven't done any backup my memories will be lost? Or do i have it in the Sony pc companion?

Re: My New Xperia S Won't Start Up !

Uliwooly — Fri, 09 Nov 2012 04:38:04 GMT

I would backup with other alternatives if I were you.

Re: My New Xperia S Won't Start Up !

merc — Sun, 11 Nov 2012 15:54:16 GMT

other alternatives such as?

Re: My New Xperia S Won't Start Up !

Uliwooly — Sun, 11 Nov 2012 17:38:14 GMT

check the link above

Re: My New Xperia S Won't Start Up !

merc — Mon, 12 Nov 2012 23:32:04 GMT

so, if i haven't done any backup before my phone wont start up, i can still obtain my phone memories? even when xperia s only used internal memory? my friend said that the phone needs to have a sd card to backup. sorry for the trouble. i'm kind of bad with gadgets.