topic Re: Volte in XA Series

Volte

Atiyeh — Sun, 06 Oct 2019 21:11:14 GMT

How can I enable Volte on my g3212 device, where the operator is supporting Volte.

Re: Volte

Jonas — Mon, 07 Oct 2019 09:18:11 GMT

Hi @Atiyeh, welcome to our forum!

The setting can be found in Settings > Network & Internet > Mobile network > Preferred network type > LTE or 4G (preferred)/3G/GSM > tap on "Enable VoLTE" to activate VoLTE.

Keep in mind that there are other requirements than just the operator supporting the feature.

your operator and subscription (incl. SIM card) must support VoLTE for the device model you're using.
depending on operator, your phone must sometimes be operator-branded and/or use operator-customised system software.
your phone must be in range of an LTE/4G network.

If you don't have the option in the Settings menu, get in touch with your operator to make sure that they support it for this specific model, if you need a customized version of the software and it's only enabled in that one and that your subscription supports the feature.

I hope that answers your question!

Re: Volte

Atiyeh — Thu, 10 Oct 2019 07:28:22 GMT

@Jonas,

Thanks dear for your feedback, I am from the technical in the operator. and we have lunched the IMS, but my device does not have the Volte option. could you advise about the needed.

Regards,

Re: Volte

Jonas — Thu, 10 Oct 2019 10:28:57 GMT

Hi @Atiyeh,

This is a bit tricky for me to answer as I don't know the exact procedure to have the function enabled from the operator side or how to enable it in the software, this is something that you will need to talk to the Sony representative for your retail chain/country about and they will be able to assist you further with this. I only work with technical support for the devices and I'm not involved in the contact with operators/development of software.

If you don't have a contact person at the moment, get in touch with the Local support team in your market and they can point you in the right direction.

I hope that helps a bit!