https://community.sony.de/t5/xa-series/freezer/m-p/3635686#M29006 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1218635">@aziezul</A>, sorry to hear about this!&nbsp;</P><P>Does these freezes occur during a specific kind of use or do they happen randomly? Also, have you been able to test running your phone in <A href="https://community.sony.co.uk/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008" target="_self">safe mode</A> for a while to see if the freezes occur there as well?</P><P>Please return with this information and I will do my best to assist you!&nbsp;</P> Mon, 23 Sep 2019 10:57:01 GMT Martin1 2019-09-23T10:57:01Z https://community.sony.de/t5/xa-series/freezer/m-p/3635685#M29005 <P>my phone daily freezer can touch anyting.. please update sofware</P> Mon, 23 Sep 2019 00:57:13 GMT https://community.sony.de/t5/xa-series/freezer/m-p/3635685#M29005 aziezul 2019-09-23T00:57:13Z https://community.sony.de/t5/xa-series/freezer/m-p/3635686#M29006 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1218635">@aziezul</A>, sorry to hear about this!&nbsp;</P><P>Does these freezes occur during a specific kind of use or do they happen randomly? Also, have you been able to test running your phone in <A href="https://community.sony.co.uk/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008" target="_self">safe mode</A> for a while to see if the freezes occur there as well?</P><P>Please return with this information and I will do my best to assist you!&nbsp;</P> Mon, 23 Sep 2019 10:57:01 GMT https://community.sony.de/t5/xa-series/freezer/m-p/3635686#M29006 Martin1 2019-09-23T10:57:01Z