topic Camera and flashlight do not work after update in XA Series

Camera and flashlight do not work after update

Lanachuch — Tue, 03 Sep 2019 04:57:47 GMT

Здравствуйте, сони. У меня не работает камера и в безопасном режиме тоже. Задняя камера вообще не работает, фонарик недоступен. Прошу исправить ошибку в обновлении камеры. Уже не одна я это заметила.

Hello Sony. My camera doesn’t work in safe mode either. The rear camera does not work at all, the flashlight is not available. Please fix the error in updating the camera. Already not one I noticed it.

-GT

Re: Camera and flashlight do not work after update

Lanachuch — Tue, 03 Sep 2019 05:07:55 GMT

~~Сделала тестирование, вот такую ошибку выдал~~

I did the testing, I got such an error

-GT

Re: Camera and flashlight do not work after update

Martin1 — Tue, 03 Sep 2019 07:38:41 GMT

Hi @Lanachuch, Sorry to hear about this.

Your posts has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

I can see that you participated in a similar thread, see link below.

/t5/Xperia-XA2-Ultra/Rear-camera-and-flashlight-problem/m-p/1387892#M1676

As I mentioned there, If the software repair do not manage to improve the functionality of the camera and flashlight, I suggest that you get in contact with your local support team in order to have your phone sent to an authorized service center for checkup and repair. If you have any questions regarding the service such as routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well.

I hope that helped!