Changed my password to screenlock, now phone won't open

Screenlock1 — Wed, 21 Aug 2019 06:47:43 GMT

I changed my password to screenlock and now phone won't open though the fingerprint is working. It claims that the password is needed and password is wrong though I type it right. I have tried it again and again, but phone stays locked.

Re: Changed my password to screenlock, now phone won't open

Jonas — Thu, 29 Aug 2019 15:00:10 GMT

Hi @Screenlock1, sorry to hear about this.

There are some specific cases where you will need your backup screen lock to unlock the device and the fingerprint isn't enough.

The first time that you unlock your device after you have enabled fingerprint.
When your fingerprint isn't recognized after 5 tries.
After restarting your device.
When more than 72 hours have passed since you last unlocked your device using your backup screen unlock option.

To remove the screen lock, you will need to perform a software repair using Xperia Companion and this will delete all data stored on the internal storage of the device.

I hope that helps!

topic Changed my password to screenlock, now phone won't open in XA Series

Changed my password to screenlock, now phone won't open

Re: Changed my password to screenlock, now phone won't open