topic Re: Battery drain since update in XA Series

Battery drain since update

Nigel2410 — Wed, 23 May 2018 14:11:02 GMT

My battery drains quickly, it started after i updated my phone software to oreo. Even when i dont use it and the screen is off

Re: Battery drain since update

Uliwooly — Wed, 23 May 2018 18:35:40 GMT

@Nigel2410

Provide the following screenshots

follow the steps

Charge the phone 100%
use it as you normally would
once the battery has reached 10%
Settings
Battery
take a screenshot of this
Menu
Consuming apps
Show all consuming apps
take screenshots of the list
tap on the top 5 items/apps on the list and take screenshots of each
post them all here

Re: Battery drain since update

Dave319 — Wed, 23 May 2018 21:21:01 GMT

I hope you can help me aswell as I'm having the exact same issue apart from this didn't happen directly after the oreo update, it happened randomly one day. After following Sony support advise I had disabled apps, removed apps, done a factory reset, left battery to drain completely and charged while off to 100% with the exact same issues so I returned the device for warranty repair and it had been returned apparently fixed but with the same issue so I'm thinking if it is a new battery then it must be a software issue. My battery will drain quicker than it really should and at times it will stay on a certain % for ages while I'm doing things that should kill ya battery like YouTube. In attached screenshots of my battery screen as it's been throughout the day and you can see massive drops in the battery and weirdly these drops have been while the screen has been off. It had wen from 17% to 9% in the time it tuck to go into standby after I put my phone down so 60seconds I believe. In also attached the screenshots u requested from the other user as I feel this issue is pretty much identical to the original post. Thanks in advance.

Re: Battery drain since update

Uliwooly — Fri, 25 May 2018 00:21:36 GMT

@Dave319

I don't see the list of apps

Re: Battery drain since update

Dave319 — Fri, 25 May 2018 18:16:33 GMT

I'm sorry, I must of not read it properly before. Just trying a test again n once it's down to 10% I'll screenshot and update this post but since I'm commenting I'll update to what iv done since. Iv tried repairing via Xperia companion and as such it's been factory reset. When setting up I didn't download any back up, turned off sync, disabled a bunch of apps, didn't install any new apps, turned on data saver, disabled nfc, mobile data, WiFi and everything like that, also turned on airplane mode just to make sure lol. I had even removed my sim card anyway before setup. I then just left my phone running off battery from 100%. I checked it after about an hour of just being on standby and it was at 71% which it is still at after another 3 hours. That's a massive drop and as you will see from the screen shot nothing is even running and the drop happened quickly. I'd apparently had the battery replaced by Sony under my warranty so if it is a new battery then I can only put it down to software and the only thing I can think it being is the oreo update. If that's the case I'll expect Sony to offer me a way to downgrade my android os to the previous version supplied with my phone, supply a fix quickly and refund my purchase. My phone as essentially just a nice looking paperweight now.

Update: after waiting for my batt to die it had been stuck at 71% then after about bout 4 hours it started going down again then at 33% it suddenly dropped to 0% and shut down. Iv restarted the phone to get the last screenshot of the battery usage and the apps used since last full charge as requested. I hope someone can give me an option to fix this quickly. Thanks in advance.

Re: Battery drain since update

Uliwooly — Fri, 25 May 2018 22:13:21 GMT

@Nigel2410 @Dave319

That's odd, you might want to repair the device with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Battery drain since update

Dave319 — Fri, 25 May 2018 22:37:55 GMT

As mentioned in the comment I'd already done that, I tried repairing the device from my pc n and after completing a very basic setup again on my phone I unplugged after the battery was 100% and left it. I turned the screen on a few times throughout the day to just see what the battery was at but nothing other than that. Like I said I had sent the device back to Sony support but still came back with the exact same issue so while it went in for repair I can't say if the battery had been changed or not. If it has then it must be software fault as them rapid drops in battery seem weird. I think I'm gonna need to send it back in again and ask for confirmation of what exactly has been done. I'm hoping someone on here can give me some help to resolve it quickly as I don't wanna send my phone in for a 2nd time. I only got it back from them about 3 days ago but wanted to try and get answers here before sending it back again.

Re: Battery drain since update

Uliwooly — Sat, 26 May 2018 00:39:04 GMT

@Dave319 @Nigel2410

My bad, this is what I would try:

Charge the phone 100% > restart the phone > boot in safe mode for several hours, thus disabling all third party apps that might or might not be causing this problem > do not charge the phone, use it as you "normally would" (but in safe mode ), > once the battery has reached 20% or so > take the same screenshots and report back.

Re: Battery drain since update

Dave319 — Sat, 26 May 2018 14:32:55 GMT

Ok iv done as mentioned running in safe mode n attached pics as requested. Stuck my sim back in and run it as a normal phone as much as ya can in safe mode anyway with only a quick check on facebook out of boredom lol. As you can see from the time in each pic, it didn't last long.

Re: Battery drain since update

Chris_blackamor — Tue, 20 Nov 2018 16:14:31 GMT

I have exactly the same problem I've repaired using xc. I've just had a new battery installed. It's exactly the same there has to be an issue with the latest software. I had it on a previous Xperia updating to lollipop and it turned out to be the OS

Re: Battery drain since update

Dave319 — Tue, 20 Nov 2018 18:51:31 GMT

Mine started after an update but then I started questioning mroe the battery as no apps were being used and I had strange issues. Under warranty I had sent it back for repair, it got returned apparently havin a new battery and fixed.. No it weren't.. After still havin the exact same issues I sent it back again and put a complaint in about the shockingly poor service I'd received and once I got it back it had got a new mainboard and finally my issues were sorted. Still can't say I'm impressed with the phone especially since the android 8 update but at least I have a phone that now stays on for longer than a couple of hours.

Re: Battery drain since update

Ndlondlo — Tue, 25 Dec 2018 17:35:20 GMT

My charge fast and drain faster sometimes it goed to stagei of switching itself off unexespectally.

I love this phone but has given me problem in sense to repairer has been able to cure.

Re: Battery drain since update

EdwardFingerHan — Wed, 03 Jul 2019 08:22:35 GMT

Has anything actually been done to fix this issue? This thread was started over a year ago and I have yet to find a clearly defined solution to the problem. I just started experiencing the issue a couple of weeks ago and have went through all of the steps to fix it to no avail. I have replaced the battery, factory reset twice, repaired the software through the companion app and i can go from 100% to 0% in an hour. Is there actually anything to fix this problem?

Re: Battery drain since update

Dave319 — Wed, 03 Jul 2019 10:12:12 GMT

Mine turned out to be a fault with the board I believe. Due to mine still bein under warranty I had sent it back n once I got it back they said they changed the battery but I still had the same issues so I sent it back a 2nd time and they replaced the board. Since then iv had no issues. Sounds like you have the same problem to me. If it's still under warranty I'd get it sent back for repair or replacement.

Re: Battery drain since update

EdwardFingerHan — Wed, 03 Jul 2019 20:02:10 GMT

Ok, thanks for that. Are you talking about the charging port board or the motherboard? Mine is out of warranty but I should be able to replace the part.

Re: Battery drain since update

Dave319 — Wed, 03 Jul 2019 20:12:51 GMT

I honestly couldn't tell ya. I just sent it to Sony repair and after the 2nd time of sending it they told me they replaced the board inside. They are useless with details. 1 department answers the phones and another does the repair but not many details gets passed between them from what I experienced. Iv always loved Sony phones, simple to use and look great but the customer service when there's a problem The best thing I can suggest to ya is if you have the skill to strip and test ya phones components I'd try changing the charging board as these should be cheap to find on eBay before splashing out on a new main board or new phone. Other than that I'm afraid I can't help ya. Sorry bud

Re: Battery drain since update

Pythagoras23 — Sun, 21 Jul 2019 08:31:36 GMT

Since may my battery drain without using my phone.

What can be the cause?

Re: Battery drain since update

Ryebread — Sun, 21 Jul 2019 21:04:15 GMT

So a 450$ phone lasts just over a year... Great... I went from an Samsung S4 to this phone and the S4 is still running fine after over 4 years of heavy use just had to change the battery.

Re: Battery drain since update

roykela — Wed, 18 Sep 2019 09:26:21 GMT

I realise this is almost a year old but this is identical to the same problem i have, as OP.
It's been going on since April and i can't find any solution to the problem.