topic Re: Sound and music issue after update in XA Series

Sound and music issue after update Xa1

Abo_majd — Fri, 24 Nov 2017 17:56:25 GMT

Hi everybody

I have updated my phone software a week ago and after that the speakers are not working properly

Just making noise not sound like a metal bars sound on the ground

Please any help or advice.!

Re: Sound and music issue after update

Qatrium — Sat, 25 Nov 2017 05:53:03 GMT

@Abo_majd

Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

Re: Sound and music issue after update

Abo_majd — Sat, 25 Nov 2017 06:57:57 GMT

When I restart my phone the sound works fine for almost ten hours then it goes back

Re: Sound and music issue after update

Qatrium — Sat, 25 Nov 2017 07:00:44 GMT

@Abo_majd

Are you talking about normal restart or the safe mode?

Re: Sound and music issue after update

Abo_majd — Sat, 25 Nov 2017 07:02:11 GMT

Normal restart

Re: Sound and music issue after update

gregoryopera — Sat, 25 Nov 2017 07:08:26 GMT

As @Quester suggested, did you try Safe Mode, @Abo_majd?

Run your smartphone in Safe Mode for a day or so to see if you have the same problem... This help us to identify what might be the cause, and then make appropriate recommendations on how to address the issue.

Post back here once you have done this.

Re: Sound and music issue after update

Tatka82 — Sat, 25 Nov 2017 07:39:17 GMT

Translation via Google Translate:

In safe mode, the device works without interruption. No problem.

~~В безопасном режиме устройство работает без сбоев. Проблем нет.~~

Re: Sound and music issue after update

Qatrium — Sat, 25 Nov 2017 07:58:38 GMT

@Tatka82

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

This means that one of your 3rd party apps was the cause of the issue. So you have 2 options:

1. You have to figure out which app is causing it so you have to uninstall your apps one by one till you resolve the issue. Start by uninstalling those apps you installed recently.

2. Perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

Follow the steps given in blue links, and keep us updated.

Re: Sound and music issue after update

Abo_majd — Sun, 26 Nov 2017 07:53:18 GMT

I used my phone in safe mode for 24 hours and it worked well

Now I uninstalled 4 unnecessary apps and left the known apps and I am waiting to see what happens

Re: Sound and music issue after update

Qatrium — Sun, 26 Nov 2017 07:56:49 GMT

@Abo_majd

Great, keep up updated. And in case the issue is resolved, please list the names of the apps you uninstalled to help others identify their own problems.

Re: Sound and music issue after update

Abo_majd — Tue, 28 Nov 2017 13:22:07 GMT

Unfortunately after I uninstalled many apps the problem is back again

Now I have the most common apps only

What I have to do?