topic Re: Ear speaker not working in XA Series

Ear speaker not working

Asraf786 — Tue, 16 May 2017 10:32:51 GMT

Ear speaker not working

Re: Ear speaker not working

Emil — Tue, 16 May 2017 11:29:45 GMT

I'm sorry to hear this.

I recommend that you test your ear speaker outside of a call in the diagnostics app. To do so, go to: Settings > About phone > Diagnostics > Ear speaker. How does the speaker work in this test?

I would also recommend that you reboot your device to safe mode to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.

Let me know how it goes.

Re: Ear speaker not working

Asraf786 — Wed, 17 May 2017 01:36:40 GMT

I already try Diagnostics not working

Re: Ear speaker not working

Emil — Thu, 18 May 2017 13:10:24 GMT

I see, did you have a chance to test your speaker in safe mode as well?

If you are still experiencing the same behavior in safe mode I recommend that you perform a software repair using Xperia Companion to see if there is anything software related causing this behavior.

Keep me updated on how it goes!

Re: Ear speaker not working

mobilfrosken — Mon, 27 Nov 2017 12:52:40 GMT

I have the same problem. I have testet and I have tried software repair using Xperia Companion. What more can I do? This is a very annoying problem.

Re: Ear speaker not working

Emil — Mon, 27 Nov 2017 15:19:01 GMT

@mobilfrosken, I'm sorry to hear this.

If you have tried all suggested troubleshooting including performing a software repair using Xperia Companion, I recommend that you get in contact with your Local support team in order to get instructions on how to have your device sent in to an authorized service center for further troubleshooting and repair.

Let me know how it works out!