topic Re: Lock Screen touch problem in Other/General

Lock Screen touch problem

Thu, 23 Feb 2012 14:36:46 GMT

The touch input is not working properly when I try to unlock the phone by sliding the lock icon and even when using the visible pattern lock. I have to try multiple times before I am able to unlock it properly. Please reply,i don't no what to do to make it work,i have tried resetting the phones settings but that didn't work.

Re: Lock Screen touch problem

Nabeel — Thu, 23 Feb 2012 14:40:24 GMT

ok now try a software repair... it might be a software glitch

Update/Repair your phone via SEUS or PCC

SEUS ( Sony Ericsson Update Service) ... download it and install it on your pc and follow the on-screen instructionshttp://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to). Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

Don't forget to mark the Correct Answers and Helpful Answers

Re: Lock Screen touch problem

gwhispererz — Thu, 23 Feb 2012 14:42:12 GMT

Hi, one question first ....

Do you have a protective casing over the phone?

Re: Lock Screen touch problem

Thu, 23 Feb 2012 16:34:46 GMT

Yes the screen protector that was provided with the phone.

Re: Lock Screen touch problem

gwhispererz — Thu, 23 Feb 2012 16:41:30 GMT

No, I mean a protective casing, not screen protector. If none, it could be a software issue, you may follow Nabeelraza's advice to software repair phone.

Re: Lock Screen touch problem

Thu, 23 Feb 2012 17:36:39 GMT

No,I will try the steps mentioned hope it solves the problem.

Re: Lock Screen touch problem

Fri, 09 Mar 2012 09:09:28 GMT

Hi all friend.My phone mode xperia Neo. i have a problem with unlock screen. i must to mluti slide to unlock screen. even i try to reset phone factory, still cannot solve this problem.

Re: Lock Screen touch problem

suze — Fri, 09 Mar 2012 09:33:33 GMT

One simple thing to try is to pause momentarily on the right hand side when you slide, rather than simply flicking across and taking your finger straight off.

Re: Lock Screen touch problem

Nabeel — Fri, 09 Mar 2012 09:42:25 GMT

do what Suze said

and while unlocking/sliding, take care, not to touch anywhere else on the screen

if still you feel that the problem is getting worse then perform a software repair. it might be a software glitch . For it see my first post, above
do tell the results

Re: Lock Screen touch problem

Fri, 09 Mar 2012 09:50:22 GMT

Many thank for all reply i will try! 🙂

Re: Lock Screen touch problem

Thu, 15 Mar 2012 02:11:10 GMT

I had follow your recomment but still the same. Now i waiting new software release for me to update. Do you know, when Andrio Icecream Sadwach release for experia Neo?

Re: Lock Screen touch problem

Nabeel — Thu, 15 Mar 2012 07:01:43 GMT

end April/ early May http://blogs.sonymobile.com/products/tag/ice-cream-sandwich/

Re: Lock Screen touch problem

Thu, 15 Mar 2012 13:48:17 GMT

Very thank for your supporting!

Re: Lock Screen touch problem

Tue, 27 Mar 2012 20:16:23 GMT

hi. i have the same problem. i think the problem has started after i updated the phone to the new version 4.0.2.A.0.62

when i want to unlock the phone (by touching the sliding lock from left to right) or even answering the call i should try for a few times. this is a pain in the a...

Re: Lock Screen touch problem

Uliwooly — Tue, 27 Mar 2012 20:23:08 GMT

did you added an extra screen protector and/or protecting case?

Re: Lock Screen touch problem

Wed, 02 May 2012 03:08:06 GMT

No, it's certainly not a software problem.

I experienced the same problem and I´m completely sure it´s a hardware issue.

After taking it to assistance they reinstalled the software and the problem still remains.

I´m waiting my phone to come back from Sony. I hope it cames definitelly fixed, and hope it´s not a design problem.

Re: Lock Screen touch problem

Wed, 02 May 2012 03:12:07 GMT

Oh this touch problem doesn´t happen only on lock screen but in any app.

It fails in home screen when trying to move widget, sometimes when sliding the menu or the home screen or the timescape. And it also fails on some apps that request you to swipe your fingers, for example drawing apps. Instead of a line I see a lot of points.

Re: Lock Screen touch problem

uliwooly-wooly — Wed, 02 May 2012 03:22:03 GMT

did you tried to repair your phone with SUS or PCC?

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Re: Lock Screen touch problem

ankush — Thu, 16 Aug 2012 01:10:20 GMT

Hello..

I have Tried my sony xperia neo V sowfware update and Repair ...

BUT...the problem is still there...the lockscreen and the call answer slide glitches....

HELP ME....

Re: Lock Screen touch problem

Nabeel — Thu, 16 Aug 2012 08:23:05 GMT

You should get it checked at service center