topic Sony Xperia SP turns on automaticcaly in Other/General

Sony Xperia SP turns on automaticcaly

thijz2 — Thu, 15 Oct 2015 13:29:04 GMT

Hi,

The battery of my SP was totally empty and the phone was shut down, so I charged it. But while charging, when its got enough power, it turns on automatically, only to shut down again at the moment its on. What to do??

Please help!

Thijs

Re: Sony Xperia SP turns on automaticcaly

xavinux — Thu, 15 Oct 2015 13:34:34 GMT

Hi @thijz2

Are you using original charger with your device? Keep us updated please.

Re: Sony Xperia SP turns on automaticcaly

thijz2 — Thu, 15 Oct 2015 13:35:11 GMT

Yes I do

Re: Sony Xperia SP turns on automaticcaly

thijz2 — Thu, 15 Oct 2015 13:37:14 GMT

When I take it out of the recharger, the red light is blinking two times rapidly after each other

Re: Sony Xperia SP turns on automaticcaly

thijz2 — Thu, 15 Oct 2015 13:38:02 GMT

I'm thinking the on/off button is stuck maybe...

Re: Sony Xperia SP turns on automaticcaly

xavinux — Thu, 15 Oct 2015 13:46:58 GMT

Hi @thijz2

Ok, please try first run a backup of the device information as explained here. Then perform a system repair using PC Companion or Bridge for MAC. This will factory reset your phone and erase all data. You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off until you are prompted (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion -> Support zone -> Update my phone/tablet -> Blue Repair my phone/tablet -> follow instructions. When prompted connect your phone still switched off holding volume down or back button. The repair or reformat process will start. If you are using Windows 8/8.1 or a 64 bit operating system adjust settings for PC Companion and run in compatibility mode -> chose Windows 7 or XP. Please, keep us updated.

Re: Sony Xperia SP turns on automaticcaly

thijz2 — Thu, 15 Oct 2015 13:50:39 GMT

The problem is that it is not charging, because at any moment that is has enough battery, it will turn on automatically, and then turns off again due to a low battery...

Re: Sony Xperia SP turns on automaticcaly

xavinux — Thu, 15 Oct 2015 13:58:38 GMT

Hi @thijz2

Yes, I understand. I´would try the suggestion posted above in this case. If that doesn´t help would try, if have the chance, with another battery.

Re: Sony Xperia SP turns on automaticcaly

thijz2 — Thu, 15 Oct 2015 14:01:16 GMT

So how can I charge it up to 80% if it can;t even get passed 1%?

Re: Sony Xperia SP turns on automaticcaly

xavinux — Thu, 15 Oct 2015 14:04:05 GMT

Hi @thijz2

If you press the 3 buttons Power, Volume down and Volume up for about 8 seconds and then release them, does the Sony logo appears?

Re: Sony Xperia SP turns on automaticcaly

thijz2 — Thu, 15 Oct 2015 14:17:17 GMT

Re: Sony Xperia SP turns on automaticcaly

xavinux — Thu, 15 Oct 2015 14:27:57 GMT

Hi @thijz2

I would try if have the chance, with another battery as suggested above. If this doesn´t help, contact your Local Sony support for information about how to proceed with this in the best possible way:

http://www.sonymobile.com/global-en/support/contact-us/