topic Re: Xperia V all "Unfortunately....app is not working" message in Other/General

Xperia V all "Unfortunately....app is not working" message

VanessaM1 — Mon, 10 Aug 2015 23:57:44 GMT

Hi,

I started receiving this problem last night. My phone had given me issues so I tried rebooting it in Safe mode and then put it back. All of a sudden my homepage was bombarded with messages about apps not working. Everything from Google Play, to Calendar, Moxier Pro, WhatsApp etc.

I tried clearing cache but that has not worked, I tried rebooting it in safe Mode but it failed. I keep switching the phone aon and off, to try again, but the messages pop up and freeze my screen, so I am essentially locked out of my phone. Please help!

Re: Xperia V all "Unfortunately....app is not working" message

Uliwooly — Tue, 11 Aug 2015 00:06:33 GMT

@VanessaM

Repair the phone with PCC, keep in mind that it will delete everything on your phone

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia V all "Unfortunately....app is not working" message

Jake-SonyXperia — Tue, 11 Aug 2015 00:41:22 GMT

Hi VanessaM,

Welcome to the community,

Here are the instructions on how a software repair is done for Mac and PC.

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

let us know how you get on.

Re: Xperia V all "Unfortunately....app is not working" message

VanessaM1 — Tue, 11 Aug 2015 01:20:33 GMT

IS there any way to do ti without losing all my data?

Re: Xperia V all "Unfortunately....app is not working" message

VanessaM1 — Tue, 11 Aug 2015 01:21:54 GMT

I am trying to follow your instructions, but my phone won't connect to PCC. I uninstalled Google play services, and then it started updating all my apps. It was working really well, then I opened Instagram and the eroor messages started again. I am back to square one. I am trying to back up my data on Pc Companion, before I do a reset but even that won't work

Re: Xperia V all "Unfortunately....app is not working" message

Uliwooly — Tue, 11 Aug 2015 01:23:56 GMT

Check my suggestions on how to backup your phone, also uninstall any taskiller an antivirus

@VanessaM

Re: Xperia V all "Unfortunately....app is not working" message

VanessaM1 — Tue, 11 Aug 2015 01:25:08 GMT

I forgot to mention that I was away this weekend on a camping trip and so I had my internet off and phone off the entire time. So all my apps did not get their usual updates. could this be the cause of the problem?

Re: Xperia V all "Unfortunately....app is not working" message

Uliwooly — Tue, 11 Aug 2015 01:25:49 GMT

@VanessaM

I doubt it, most likely it's a third party app acting up, what happened when you boot on safe mode?

Re: Xperia V all "Unfortunately....app is not working" message

VanessaM1 — Tue, 11 Aug 2015 01:45:38 GMT

Safe mode didnt work. The apps that aren't working, and which I get error reports for, are all Google apps or preinstalled ones

Re: Xperia V all "Unfortunately....app is not working" message

Uliwooly — Tue, 11 Aug 2015 01:47:03 GMT

@VanessaM

Uninstall as many apps as you can and then boot on safe mode, do you have any antivirus or taskillers?

Re: Xperia V all "Unfortunately....app is not working" message

VanessaM1 — Tue, 11 Aug 2015 02:06:52 GMT

Alright, let me do that.

Thank you so much for your assistance.

I have McAfee and CleanMaster

Re: Xperia V all "Unfortunately....app is not working" message

Uliwooly — Tue, 11 Aug 2015 02:16:05 GMT

@VanessaM

Uninstall them > restart the phone > report back

Re: Xperia V all "Unfortunately....app is not working" message

VanessaM1 — Tue, 11 Aug 2015 02:24:07 GMT

The phone has been working alright, been able to text. Started uninstalling and the reports started coming up. Now my phone has restarted on its own. Waiting to see. I can't uninstall McAfee though

Re: Xperia V all "Unfortunately....app is not working" message

Uliwooly — Tue, 11 Aug 2015 02:28:49 GMT

@VanessaM

Settings > apps > all > mcafee > disable > restart the phone

Re: Xperia V all "Unfortunately....app is not working" message

VanessaM1 — Tue, 11 Aug 2015 02:38:14 GMT

McAfee Still won't uninstall( the uninstall button isn't accessible) It says it is a Device Administrator. I tried deactivating and then uninstalling but it didn't work. I know McAfee expired months ago. Could it be the problem. I have restarted the phone as you asked, and I am down to the bare minimum of Apps. The reports haven't flashed yet, I just hope it stays that way

Re: Xperia V all "Unfortunately....app is not working" message

Uliwooly — Tue, 11 Aug 2015 02:39:19 GMT

@VanessaM

Excellent, backup your phone and then repair it with PCC, most likely it was the clean master app.

Re: Xperia V all "Unfortunately....app is not working" message

VanessaM1 — Tue, 11 Aug 2015 02:41:55 GMT

How do I repair it with PCC, if when I connect it to my computer, PCC says the phone isn't connected?

Thanks again for all your help!!

Re: Xperia V all "Unfortunately....app is not working" message

Uliwooly — Tue, 11 Aug 2015 02:43:12 GMT

@VanessaM

Uninstall PCC > restart the phone > reinstall PCC > disable any antivirus and firewall > run PCC > try again.

Re: Xperia V all "Unfortunately....app is not working" message

VanessaM1 — Tue, 11 Aug 2015 03:41:51 GMT

Followed all your instructions and it has worked. BAcked up my data on PCC

So, I reinstalled Instagram, and then the problem started again. It's so frustrating, because I am quite fond of the app. Could the issue be with the app, or do I need to reset?

Re: Xperia V all "Unfortunately....app is not working" message

Uliwooly — Tue, 11 Aug 2015 04:04:58 GMT

@VanessaM

Not just backup but repair the phone with PCC