topic Re: My xperia j doesn't show any photos, musics or videos in Other/General

My xperia j doesn't show any photos, musics or videos

LostSpark — Wed, 08 Jul 2015 13:02:05 GMT

Evertime I open my album, walkman or movies a message appears saying no music or no movies found and the only photos I can see in my album is phone's default pictures. But when I open my file manager I can open my photos, musics and videos. I restarted my phone many times, also removed my SD card, but it didn't work. Help me Please.

Re: My xperia j doesn't show any photos, musics or videos

_alexdon_ — Wed, 08 Jul 2015 13:04:59 GMT

So these are stored on the external SD? Could you move them to internal and see how it is?

Re: My xperia j doesn't show any photos, musics or videos

LostSpark — Wed, 08 Jul 2015 13:09:36 GMT

@alexdon wrote:
So these are stored on the external SD? Could you move them to internal and see how it is?

Yes. I moved some of my pictures and musics to internal but nothing happend.

Re: My xperia j doesn't show any photos, musics or videos

Samuel1 — Wed, 08 Jul 2015 13:12:55 GMT

In that case I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: My xperia j doesn't show any photos, musics or videos

_alexdon_ — Wed, 08 Jul 2015 13:13:07 GMT

Try the following: settings-apps-all,scroll down to media storage,force stop and clear data. Restart.

Re: My xperia j doesn't show any photos, musics or videos

LostSpark — Wed, 08 Jul 2015 13:25:53 GMT

@alexdon wrote:
Try the following: settings-apps-all,scroll down to media storage,force stop and clear data. Restart.

Still the same :((((

Re: My xperia j doesn't show any photos, musics or videos

_alexdon_ — Wed, 08 Jul 2015 13:46:47 GMT

It could be either a faulty microSD or something wrong with the firmware. Try the repair Samuel has suggested.

Re: My xperia j doesn't show any photos, musics or videos

LostSpark — Wed, 08 Jul 2015 13:51:58 GMT

@alexdon wrote:
It could be either a faulty microSD or something wrong with the firmware. Try the repair Samuel has suggested.

I'm trying that. Thanks for your help.

Re: My xperia j doesn't show any photos, musics or videos

_alexdon_ — Wed, 08 Jul 2015 13:53:50 GMT

Keep us updated.

Re: My xperia j doesn't show any photos, musics or videos

LostSpark — Wed, 08 Jul 2015 14:42:56 GMT

@alexdon wrote:
Keep us updated.

It doesn't have any problem now. Thanks.

Re: My xperia j doesn't show any photos, musics or videos

_alexdon_ — Wed, 08 Jul 2015 15:16:21 GMT

Have you repaired or done the clear data steps?

Re: My xperia j doesn't show any photos, musics or videos

LostSpark — Wed, 08 Jul 2015 15:19:52 GMT

@alexdon wrote:
Have you repaired or done the clear data steps?

After cleraing data, first It didn't work but later I opened my album and saw my pictures.

Re: My xperia j doesn't show any photos, musics or videos

_alexdon_ — Wed, 08 Jul 2015 16:44:51 GMT

Awesome.