topic Re: Xperia Arc S doesn't work properly... in Other/General

Xperia Arc S doesn't work properly...

HarrY_12321 — Fri, 26 Dec 2014 22:03:03 GMT

I have had my xperia arc s for quite a long time but it has always been working perfectly fine.. Just a couple of days ago it was working perfectly and then i tried to play music and when i opened the music app, it just freezes and it says "Music is not responding. Would you like to close it?" I have factory restored the phone and reset the customisation and probably everything there is to do... I cannot access the "downloads" app/folder so when i download something from internet or the app store, it just freezes and will not download. If i go on youtube, i cannot watch a video. Also whenever i try and open camera it says Error, camera not available... It says i have the latest software and i dont know what to do in order to fix this, please help.

Re: Xperia Arc S doesn't work properly...

Thommo — Fri, 26 Dec 2014 22:07:31 GMT

Try performing a system repair using Pc Companion as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

If that fails then you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Arc S doesn't work properly...

HarrY_12321 — Fri, 26 Dec 2014 22:34:07 GMT

YESSS! Im so happy now, thank you so much i used pc companion and it works now, every single thing works :))))) #Lifesaver

Re: Xperia Arc S doesn't work properly...

Thommo — Fri, 26 Dec 2014 22:59:33 GMT

Glad you got it sorted