topic Re: unplugged during updating with PCC in Other/General

unplugged during updating with PCC

kkostas — Fri, 19 Sep 2014 14:12:04 GMT

Please help me.
The usb cable was accidentally unplaged from pc while i was updating my phone software with PCC.
Now when i start it up it shows me a warning triangle and the phone is completely useless.
Also, SUS is not available anymore. What can i do to fix this?

Re: unplugged during updating with PCC

_alexdon_ — Fri, 19 Sep 2014 14:13:03 GMT

You have to perform a software repair using PC companion.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

Re: unplugged during updating with PCC

kkostas — Fri, 19 Sep 2014 14:31:16 GMT

thank u very much

Re: unplugged during updating with PCC

_alexdon_ — Fri, 19 Sep 2014 14:31:52 GMT

Anytime.

Re: unplugged during updating with PCC

manere8 — Tue, 12 May 2015 20:02:33 GMT

Hi, my phone only shows the sony screen when starting, when i connect it to the pc and do what you say it doesn't read the phone