topic Re: Sony Xperia SP won't turn on. in Other/General

Sony Xperia SP won't turn on.

Selecao — Wed, 12 Mar 2014 19:54:06 GMT

Two days ago my Sony Xperia SP randomly shut off while i was checking the time. It had about 80% battery life and went off. I tried to turn it back on. reset it with the button near the battery, go through Sony PC Companion and nothing. When i connect it to the PC/Outlet Adapter the LED bar turns green for about 5 seconds, turns off, turns red and Sony pops up on the screen as if its booting up but then it shuts back off and repeats. Sometimes it doesnt even do that and the LED bar stays glitched on red or green for 5-10min. Any idea whats wrong or how to fix?

Re: Sony Xperia SP won't turn on.

Uliwooly — Wed, 12 Mar 2014 19:57:29 GMT

Connect your phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2 to 3 hours

Re: Sony Xperia SP won't turn on.

Danial-mach1 — Wed, 12 Mar 2014 20:46:47 GMT

if uliwooly advice didn't work try performing software repair by SUS

Re: Sony Xperia SP won't turn on.

ExiaZX — Mon, 02 Jun 2014 23:55:19 GMT

Hey, I had the same problem, but SUS didn't work. What do I do now? I had my Xperia SP for 5 months now and I really liked it. Sad for it to be done already. :smileyconfused::smileyconfused:

Re: Sony Xperia SP won't turn on.

hannah03 — Wed, 09 Jul 2014 11:57:20 GMT

Hi, I have had exactly the same issue as you described, in the last 24 hours and am unable to find a resolution. I have tried all the suggested solutions without success. Can you please advise if you got the phone working and if so how you did.

Re: Sony Xperia SP won't turn on.

Harriet — Wed, 09 Jul 2014 19:32:45 GMT

Hi,

Last week my phone wasn't charging and then just died. Tried turning it on but nothing happened. Sent it off for repair and they've said its my fault as the phone seems to have moisture damage. I have only had this phone for 2 months and this seems a very common problem in regards to not turning on. I now have to pay £150 for a new phone for something that wasn't my fault.

Seems like Sony have created a seriously dodgy phone.

Re: Sony Xperia SP won't turn on.

Vigi583 — Thu, 10 Jul 2014 19:52:11 GMT

Same thing happened to my phone. No moisture or any other cause. It just shut down after being charged.

It now works only when connected to a charger and on AC power. When disconnected from the power outlet, the phone shuts down. It cannot start while on battery. Amazing. And the phone is only 10 months old.

SUS does not have xperia SP in the list of phone models! could not use it for this reason.

Is this severe battery malfunction related to the recent software upgrade???

The battery is embedded. It cannot be simply replaced. This is a big design fault in my view. But if the problem is related to the internal software and not to the battery itself then the software should be fixed. Is Sony working to resolve this issue and provide direct support??

Thanks!

Re: Sony Xperia SP won't turn on.

23690 — Fri, 19 Sep 2014 00:16:26 GMT

there is same problem. my phone getting hot suddenly and turned off. now I'm failed to turn it on. what should I do ? pls help.

Re: Sony Xperia SP won't turn on.

Vigi583 — Fri, 19 Sep 2014 11:34:53 GMT

I gave the phone to the local Sony official distributor service lab to check what was wrong. It was found out that it was not a battery or charger issue, it was a software issue. It was probably a result of the recent phone software update.

The lab reset the phone and re-installed the system software. The service was quick and friendly. The phone was now perfectly OK. I had to re-configure it again but that was that.

It might be software problem, but it also might be a charger, cable or battery issue. Better give it to Sony to check, even if the phone was not purchased from this distributor but in another country, they will usually provide the service.

Re: Sony Xperia SP won't turn on.

richbitchcazz — Thu, 25 Sep 2014 23:48:25 GMT

Hi,, my display has been going funny.fades into a yellow tint then comes back normal? Also I couldnt switch my phone back on today It wouldnt even charge not lights showing, ( also very hot) I took my sim card out and had to wait for a few hours then I tried again on charge, eventually I got it back but scared it will do it again only had the phone for 6 mths

Re: Sony Xperia SP won't turn on.

rakeshSP1 — Sat, 31 Jan 2015 05:02:30 GMT

replace your battery and enjoy.

do not replace pcb board , flshing fim ware and flashmode etc which are not going to help you.

Re: Sony Xperia SP won't turn on.

Lovelioness — Tue, 31 Mar 2015 19:43:02 GMT

Just did a bit of googling as this just happened with my phone. I know this posts old so your problem is most likely long gone but i managed to fix my phone by taking the cover from the back, sticking something pointy into the little round hole marked OFF and whilst this is pressed in hold the volume button up and the power button all at the same time until you feel a vibration. Worked with mine

Re: Sony Xperia SP won't turn on.

badgerwaxer — Tue, 25 Aug 2015 00:09:00 GMT

I have had to reset my SP almost EVERY day for weeks!

Now it got hot while charging, shut off (which it does every second day!) and now it WON'T TURN ON!

Holding power and volume keys did nothing. Phone was at 90% when it shut off. Not even two years of use.

Re: Sony Xperia SP won't turn on.

prowler1 — Thu, 17 Sep 2015 19:39:08 GMT

Hi all,

A few days ago i had the same problem as you. My SP is officially dead. The thing is that i made a progress and and i'd like to understand some things. I read an article about testpoints of SP and the s1tool. I check the testpoint and i noticed that nothing goes right. My s1tool output is something like that:

Welcome to S1 tool.
That is small and crippled subset of SETOOL2 service tool.

SELECT FIRMWARE PACKAGES
YOU CAN SELECT SEVERAL PACKAGES WITH CTRL BUTTON
CHECKING PACKAGES ...

DETACH USB CABLE FROM PHONE
REMOVE BATTERY FROM PHONE
ATTACH TESTPOINT
PRESS "READY", THEN ATTACH USB CABLE TO PHONE

UNEXPECTED COMMAND 01000000
Elapsed:17 secs.

TO CONNECT NEXT PHONES
X10 Xperia,E10 Mini,E15 Xperia X8,U20 Mini Pro
LT15 Xperia ARC,MT15 Xperia NEO,R800 Xperia PLAY
PRESS AND HOLD "BACK" BUTTON...

ST18 Xperia RAY,ST15 Xperia Mini,SK17 Xperia Mini Pro
and Sony Xperia phone
PRESS AND HOLD "Volume Down" BUTTON...

PLEASE ATTACH TURNED OFF PHONE NOW
Waiting for phone ...

RUNNING S1_BOOT VER "R11B023"
LOADER AID: 0001
DEVICE ID: D30BD903
FLASH ID: "0003/00000015"
LOADER VERSION: "R5G008"

MODEL (from GDFS): C5303
SOFTWARE VERSION: 1269-3538_12.1.A.1.205
CUSTOM VERSION: 1272-4891_R3B
FILESYSTEM VERSION: GLOBAL-LTE_12.1.A.1.205
SERIAL NO: YT9108RNA1

Elapsed:11 secs.

As you see the phone is recognized by my pc. The thing is that all this happens ONLY when i have the battery pulled off. When i pull on the battery again the phone starts with red light and few minutes later red light stops. Also i'd like to mention that everything is ok when the battery is off (Flash mode, Fastboot mode). And i have 2 batteries 1 old and 1 brand new. So what is this? Its a hardware problem or something about TA lost???? PLS Help me.

Best Regards.

Re: Sony Xperia SP won't turn on.

Nazrul — Sat, 10 Oct 2015 07:22:29 GMT

If the phone is not turn on how can PC campanion recognize the phone?

I tried to do as per you instruction, when I click repair my phone, then it gives me a message, remove USB cable then turn on you phone. In this case what should I do. When I charging, only "SONY" is coming and going in display. nothing more. Charging light is coming Red and Green. Pls. advice me.