https://community.sony.de/t5/android-tv/bravia-ke65xh9077-service/m-p/3908244#M61559 <P>Hello <a href="https://community.sony.de/t5/user/viewprofilepage/user-id/1244262631">@gkla1976</a>, I'm really sorry for you! That seems to be annoying! However I believe the reason of exchanging the original one was due to a screen fault so they won't be able to return it back to you. Also what exactly is the issue with the replaced TV? Are you facing any technical problems with it?</P> Fri, 31 Mar 2023 16:06:55 GMT Piscie 2023-03-31T16:06:55Z https://community.sony.de/t5/android-tv/bravia-ke65xh9077-service/m-p/3908176#M61552 <P>The worst service ever. They didn't fix my tv or if they couldn't give me a new one as all serious companies do but instead they took my tv and bring a used one wich works and play really bad obviously they changed screen or processor or problem to one of them. I asked immediately my old back and they refused it and joke that the second one works fine and the case is closed for them . See you at court Sony.</P> Fri, 31 Mar 2023 09:45:00 GMT https://community.sony.de/t5/android-tv/bravia-ke65xh9077-service/m-p/3908176#M61552 gkla1976 2023-03-31T09:45:00Z https://community.sony.de/t5/android-tv/bravia-ke65xh9077-service/m-p/3908244#M61559 <P>Hello <a href="https://community.sony.de/t5/user/viewprofilepage/user-id/1244262631">@gkla1976</a>, I'm really sorry for you! That seems to be annoying! However I believe the reason of exchanging the original one was due to a screen fault so they won't be able to return it back to you. Also what exactly is the issue with the replaced TV? Are you facing any technical problems with it?</P> Fri, 31 Mar 2023 16:06:55 GMT https://community.sony.de/t5/android-tv/bravia-ke65xh9077-service/m-p/3908244#M61559 Piscie 2023-03-31T16:06:55Z