topic Re: BRAVIA XR A80K Built In Microphone Not Working in Android TV

BRAVIA XR A80K Built In Microphone Not Working

hasbeen — Fri, 12 Aug 2022 16:14:03 GMT

Has any else been able to activate the built in mic on the 2022 BRAVIA XR A80K? I have tried the switch and no light LED or response. The prefs all have checks in Sensitivity (high) and LED voice detection on. Thanks

Re: BRAVIA XR A80K Built In Microphone Not Working

LightFoot — Fri, 12 Aug 2022 17:21:38 GMT

Hi @hasbeen

If it is like my A95K, then after switching on the microphone button, try using the microphone button on your Remote.to show and agree to the privacy disclaimer before the on-board microphone starts to work.

Re: BRAVIA XR A80K Built In Microphone Not Working

hasbeen — Fri, 12 Aug 2022 17:30:11 GMT

Yup Tried that several times. Google assistant responds but no mic help. Thanks for the reply

Re: BRAVIA XR A80K Built In Microphone Not Working

LightFoot — Fri, 12 Aug 2022 19:06:37 GMT

Hi @hasbeen

You haven't mentioned it so I assume you have tried the usual soft reset and maybe a full factory reset with the mic button turned on.

Soft reset - hold down the remote power button until you see the restart prompt on the screen.

Re: BRAVIA XR A80K Built In Microphone Not Working

hasbeen — Fri, 12 Aug 2022 19:14:29 GMT

I have not done a full factory reset. I don't want to go through the process of loading all my apps and info and sign in etc if unnecessary.

Can you confirm if Google has a current software problem with this particular Sony app interface which is an ongoing investigation seeking a fix or solution?

Re: BRAVIA XR A80K Built In Microphone Not Working

HannahEd01 — Mon, 15 Aug 2022 15:57:10 GMT

Hey hasbeen, what's the full model number of your TV? And what is the current software version?

Re: BRAVIA XR A80K Built In Microphone Not Working

hasbeen — Mon, 15 Aug 2022 17:17:04 GMT

Model XR-77A80K

Software Version: PKG6.5942.0698NAA

Thanks

Re: BRAVIA XR A80K Built In Microphone Not Working

Anonymous — Thu, 18 Aug 2022 14:23:55 GMT

Are you sure that you have the model and serial correct?
Cause you have a A80K with v6.5942. Which is not the correct version based on the website.
For the A80K: https://bit.ly/3dttQMG.
And the TVs compatible with v6.5942: https://bit.ly/3wcVkwu.

Re: BRAVIA XR A80K Built In Microphone Not Working

hasbeen — Thu, 18 Aug 2022 17:19:25 GMT

Here is a screenshot of my TV info. No update available as of today. Maybe website info is wrong?

Re: BRAVIA XR A80K Built In Microphone Not Working

Anonymous — Mon, 22 Aug 2022 16:23:27 GMT

Well, I think you will need to give Sony a call, cause that's not right at all! And that might harm the TV even more, hopefully you get this sorted soon, cheers.

Re: BRAVIA XR A80K Built In Microphone Not Working

hasbeen — Fri, 26 Aug 2022 01:59:40 GMT

I think my software is correct. Here is a screenshot. Seem right to you?

Re: BRAVIA XR A80K Built In Microphone Not Working

Anonymous — Fri, 26 Aug 2022 16:07:37 GMT

Is it a UK based model? Cause it's not the same showing here: https://bit.ly/3pJ9SAF

Re: BRAVIA XR A80K Built In Microphone Not Working

hasbeen — Fri, 26 Aug 2022 16:22:12 GMT

No, I am in in USA! That explains that, thanks.

Anyhoo, if any one has any knowledge about the built in mic let me know.

I was on the phone with Sony tech and the guy took a very long time putting me on hold to consult. He finally came back and said Google is reporting a software problem. Maybe he just wanted to get rid of me.

How about this. Anyone have a built in mic that is working in their BRAVIA XR A80K ?

Re: BRAVIA XR A80K Built In Microphone Not Working

hasbeen — Fri, 26 Aug 2022 16:25:58 GMT

PS. I just noticed we have flags next to our little icons that show the country in which we reside.

Re: BRAVIA XR A80K Built In Microphone Not Working

Elodin — Mon, 29 Aug 2022 18:23:50 GMT

Hey, You can try the steps in this link here: https://cutt.ly/qX7fOIM and https://cutt.ly/dX7fDBf. I hope this helps

Re: BRAVIA XR A80K Built In Microphone Not Working

thehuishs — Fri, 04 Nov 2022 02:03:43 GMT

Did you ever figure out the problem? I just got this TV yesterday and cannot get the built in microphone to work.

Re: BRAVIA XR A80K Built In Microphone Not Working

hasbeen — Fri, 04 Nov 2022 02:08:42 GMT

No I never did but let me direct you to a current conversation on the same topic.

https://community.sony.co.uk/t5/android-tv/voice-activation/m-p/3887960#M60258

Re: BRAVIA XR A80K Built In Microphone Not Working

Robert_JR — Tue, 10 Jan 2023 18:45:19 GMT

I have the same problem, now I have now tried everything with no positive result

Re: BRAVIA XR A80K Built In Microphone Not Working

hasbeen — Tue, 10 Jan 2023 18:50:07 GMT

Did you try a factory reset? I haven't done that yet cuz I'm too lazy to reprogram all my stuff

Re: BRAVIA XR A80K Built In Microphone Not Working

Robert_JR — Wed, 11 Jan 2023 13:28:20 GMT

Same here. don't want to do a factory reset.
I don't think it helps 🤔