topic Re: No UHD on BBC iPlayer in Android TV

No UHD on BBC iPlayer

BertSlater — Mon, 25 Oct 2021 10:32:34 GMT

My 55XH9505, purchased last October, no longer has UHD programmes available on the BBC iPlayer. It has stopped working correctly in the last 2 weeks.

My Sony 40XD8088 does have the UHD programmes available.

Can anyone suggest what settings I might need to change to restore iPlayer. I've already carried out a Factory reset, to no avail.

My internet connection is running at 145Mbs.

Re: No UHD on BBC iPlayer

royabrown2 — Tue, 26 Oct 2021 21:55:24 GMT

@BertSlater

Ensure in Settings for the BBC iPlayer that you select Best Video.

And maybe switch to the Beta setting as well.

Re: No UHD on BBC iPlayer

BertSlater — Wed, 27 Oct 2021 10:26:24 GMT

Thanks,

Tried both those before coming on here. Also tried a power rest.

Re: No UHD on BBC iPlayer

BertSlater — Wed, 27 Oct 2021 11:52:10 GMT

The BBC have acknowledged this morning that there is a problem with some Sony Connected TVs, not that Sony Support have.

Re: No UHD on BBC iPlayer

Eskimosony — Wed, 27 Oct 2021 15:53:40 GMT

I'm looking at the iPlayer now on my AG9 and if you go into settings you can Try new features in iPlayer Beta, then it says Play Ultra HD Trial. The iPlayer seems to be testing this option and it's not Standard yet. I hope this explains it better for you.

Re: No UHD on BBC iPlayer

BertSlater — Wed, 27 Oct 2021 15:58:50 GMT

Thanks.

The BBC Techies are on the case.

Re: No UHD on BBC iPlayer

BertSlater — Thu, 28 Oct 2021 09:18:41 GMT

Came back with changing any settings yesterday evening.

Now that UHD is back it plays in both versions as long as best is selcted in Video.

Re: No UHD on BBC iPlayer

HannahEd01 — Fri, 29 Oct 2021 15:08:58 GMT

Hey BertSlater, thank you for updating the thread, I've seen many posts about it.