topic Re: SONY A90J 65INCH - DEAD PIXEL in Android TV

SONY A90J 65INCH - DEAD PIXEL

JayByrne — Tue, 11 May 2021 09:30:59 GMT

I have just received 65inch A90J TV and while checking the panel I have noticed a dead pixel,

Any hits or tips on how to rectify this issue, the tv is being used for 3 days now for extended periods and it is still off/dead.

I have read pixel refresh can help however also heard pixel refresh can cause other issues,

TV is within return period so just wondering what do ye suggest I do?

Any sony staff able to comment?

Thanks

Joe_Dohn — Tue, 11 May 2021 12:50:03 GMT

I would honestly try a software update in case it was caused by a bug/glitch, or just have it exchanged from the store.

EUSupport_EN — Tue, 11 May 2021 12:50:43 GMT

Can you provide us with a picture of the screen?

JayByrne — Tue, 11 May 2021 12:53:46 GMT

There are no software updates available.

JayByrne — Tue, 11 May 2021 12:55:14 GMT

Photo attached. Not sure whether to run pixel refresh or try exchange. Thing is the rest of the panel is very clean.

JayByrne — Tue, 11 May 2021 12:58:27 GMT

JayByrne — Tue, 11 May 2021 13:00:27 GMT

EUSupport_EN — Wed, 12 May 2021 14:25:23 GMT

Unfortunately, we're unable to see an issue with these pictures. This would be considered within factory specifications.

JayByrne — Wed, 12 May 2021 15:45:50 GMT

Thanks for your response,

For what is being called a Master Series and costing so much a premium over others I expect a perfect panel.

I am in contact with retailer for replacement and well within return policy should we not reach a satisfactory solution.

Joe_Dohn — Thu, 13 May 2021 12:42:28 GMT

Hopefully, your next post is some good news!

JayByrne — Tue, 14 Sep 2021 08:35:06 GMT

Just to update Sony Ireland replaced the TV. New one is perfect.