topic TV Rebooting in Android TV

TV Rebooting

Blumine1818 — Tue, 20 Apr 2021 11:12:06 GMT

My 55" XF9005 has started switching itself off, then rebooting to the animated Android screen.

Does this have anything to do with the recent update?

Joe_Dohn — Tue, 20 Apr 2021 13:29:46 GMT

Does that happen on the latest software version as well?

Blumine1818 — Tue, 20 Apr 2021 13:31:35 GMT

Yes in fact, it's started since I installed the recent update.

Joe_Dohn — Tue, 20 Apr 2021 14:17:52 GMT

Try clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restart by holding power.

Blumine1818 — Tue, 20 Apr 2021 17:38:09 GMT

Thank you.

I have done this and will monitor the situation.

Joe_Dohn — Wed, 21 Apr 2021 11:59:46 GMT

You're very welcome!

Do let us know if the issue returns so we can help ^^

- JD

Blumine1818 — Wed, 05 May 2021 16:12:17 GMT

Hello!

The issue has returned.

Anonymous — Thu, 06 May 2021 12:57:37 GMT

Hi Blumine,

Did you try to clear cashed data again? if this didn't work out, I'd suggest performing full factory reset.

Bat_Rick