topic Re: Guide shows multiple duplicates of favourites in Android TV

Guide shows multiple duplicates of favourites

Meggamugabe — Wed, 25 Apr 2018 19:24:38 GMT

The last week my Favourites list under Discover / Guide shows multiple duplicates of some of the channels.

I can't scroll down through some of the channels either - only up.

I have a Bravia 50w809c and the channels are digital..

Hope anyone has a solution.

I've had many more issues, like the TV restarting by itself, crashes... but that's another 10 topics..

Re: Guide shows multiple duplicates of favourites

Pascale_F — Thu, 26 Apr 2018 18:04:27 GMT

Hi Meggamugabe,

Welcome to the community.

It sounds like it might be worth doing a factory data reset. You can read about how to do this here.

Thanks,

Pascale.

Re: Guide shows multiple duplicates of favourites

Meggamugabe — Wed, 23 May 2018 20:39:31 GMT

Sorry I didn't report back.

At first, the factory reset fixed the issue. The 2 weeks later, it's back.

It's bothersome having to do a factory reset every 2 weeks or so - I have to spend a lot of time getting the channels sorted, reinstalling and logging in to apps and recalibrating the colors (for every input channel - please let us use a global profile!).. So please try to find a solution on your end, it's a pretty neat feature that I can't use.

I'm including a photo of the problem.

Thanks!

Re: Guide shows multiple duplicates of favourites

Win_88 — Mon, 28 May 2018 16:06:08 GMT

Hi Meggamugabe,

Have you tried manual tuning? (i.e. to disconnect your antenna, start auto tuning, plug the antenna back in and perform a digital auto tune again). This should refresh the signal and hopefully fix the issue.

Win_88

Re: Guide shows multiple duplicates of favourites

Meggamugabe — Mon, 28 May 2018 23:49:13 GMT

Thanks! I just did a new auto tuning and it helped. Had to sort the channels again, but it beats doing a whole factory reset. Fingers crossed it will stay fine for longer than last time. Thanks again.

Re: Guide shows multiple duplicates of favourites

dmj58au — Thu, 27 Aug 2020 07:20:12 GMT

I had the same issue and retuning worked. Thanks

Re: Guide shows multiple duplicates of favourites

Jiri_severa — Thu, 04 Feb 2021 14:47:43 GMT

Retune helps however after week or so it gets broken again. Anyone has a permanent solution? Retuning takes 30 mimutes to resort the channels...

Re: Guide shows multiple duplicates of favourites

Win_88 — Thu, 04 Feb 2021 16:18:28 GMT

@Jiri_severa

Which model do you have?

Re: Guide shows multiple duplicates of favourites

Jiri_severa — Thu, 04 Feb 2021 17:24:41 GMT

KX-75XF8596

latest software

version 8.0.0

core 3.10.79

build BRAVIA_ATV3_4K_EU-user 8.0.0 OPR2.170623.027.S34 665751 release-keys

Re: Guide shows multiple duplicates of favourites

Win_88 — Fri, 05 Feb 2021 14:44:09 GMT

This link should help you check the actual software package version and update to the latest one: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xf85xx_x85xxf_xf87xx-series/kd-75xf8596/downloads/00017085

Re: Guide shows multiple duplicates of favourites

KeroseneGuy — Sun, 14 Mar 2021 13:48:42 GMT

I have this exact problem today in March 2021. It's been fine for two years but now there are three entries per channel and I can only move up the list. I tried rescanning channels but then there were two entries per channel.

Is there a solution?

Re: Guide shows multiple duplicates of favourites

Jiri_severa — Sun, 14 Mar 2021 15:15:43 GMT

Hi, for me worked to install new firmware verion 6.7140 (link below) and reset the TV to factory default setting. Now it is over 1 month working well.

<https://www.sony.cz/electronics/support/lcd-tvs-android-xf85xx_x85xxf_xf87xx-series/kd-75xf8596/downloads/00017085> .