topic Betreff: KD55AF9BU Screen Fault in Android TV

KD55AF9BU Screen Fault

Edenian — Tue, 02 Mar 2021 12:30:54 GMT

I have a AF9 Master Series tv that I bought 17 months ago. I contacted Sony regarding two faults. One which is screen burn which I accept may be my fault despite following the procedures in such an event. However they have disregarded the second fault which a tv engineer friend of mine has told me is a “address line missing” issue. Basically I have an intermittent vertical blue line to the right of the screen but Sony Customer Services appear to be in denial of this fault. Given this second fault is a warrantied item I am in disbelief to their awful customer service. Has anybody else had this problem with Sony?

Betreff: KD55AF9BU Screen Fault

Peter_S. — Tue, 02 Mar 2021 13:20:28 GMT

Hi,

I would recommend to contact an authorized repair centre.

You can find them here:

https://www.sony.co.uk/electronics/support/articles/00244641

Cheers

Peter

Betreff: KD55AF9BU Screen Fault

Edenian — Tue, 02 Mar 2021 14:27:53 GMT

How will that help me? Its down to Sony to resolve this but they don’t even acknowledge the fault or take responsibility to send someone out to look at it.

Betreff: KD55AF9BU Screen Fault

Edenian — Tue, 02 Mar 2021 14:35:41 GMT

Also my address doesn’t even show up on their system so I can’t even proceed to find an authorised repairer!

Re: Betreff: KD55AF9BU Screen Fault

Win_88 — Tue, 02 Mar 2021 15:41:17 GMT

The fact of the matter is that once an issue voids the warranty, it can't be claimed, even for a different fault. This isn't just a Sony policy by any means. I'm yet to hear of a manufacturer that's an exception to this rule.

Also, one thing to note is that the screen isn't replaceable on these TVs. So it requires a full exchange to get rid of the blue line. I can't see this happening out of warranty.

I wish you the best.

Win_88

Re: Betreff: KD55AF9BU Screen Fault

Edenian — Tue, 02 Mar 2021 15:51:53 GMT

Faults are independent of each other and not related. The panel is covered in the warranty. I don’t see how one fault voids a warranty for something else. Not sure where you are but in the UK consumer law is very strong.