Sony XH90 / HT-SD35 Soundbar Issues

john.curtin — Sun, 14 Feb 2021 14:34:52 GMT

Hi All,

I've onging issues with a 65 XH90, details are follows...

Bought early Dec from JL, in a deal including Sony HT-SD35 soundbar (which is a temp solution until I get a Sonos Arc)
Set up and worked fine for about 3 weeks (over EARC connector for SB)
One evening SB made a loud 'stuttering' noise and disconnected from TV
TV can see SB on the HDMI port but Bravia Sync can't see it, plus when selected there is no sound
Tried all sorts to resolve without success
Couple of days later I turned on the TV and the SB 'burst back into life'
Next day the stuttering occurred again and no sound.
Next day the sound resumed
JL replaced SB
Worked at first then a couple of days later the same problems
Spent an hour with Sony Tech Support, completed a TV Hard Reset (which then took me a couple of hours to put all my settings back)
No problems for 10 days
Friday evening I noticed my remote control was playing up
Checked and TV Bluetooth has switched off and couldn't turn back on (which was causing the RC issue)
Turned TV on/off
BT was still off and unable to turn on
SB disconnected again at this point
Left the TV and SB unplugged overnight to force a soft reset
Switched everything back on the next morning (Sat) and was able to enable BT and reconnect the RC (although it saw it as a new RC rather than reconnecting the old one)
SB still not able to connect, and that's the same as I write this post on Sunday afternoon/

Any ideas?

I'm on with JL Director Relations (due to a complaint early on when I was getting nowhere with the first line support), and to be honest he's being really supportive - however I suspect this is leading to another call with Sony Tech Support and Hard Reset (and all the follow-up settings activity) with a 'clean bill of health' following that.

Have I got a dodgy set which needs replacing, or is this the norm with this set?

Ideally I'd like to get this sorted before the ARC arrives, so any help/advice would be much appreciated.

Thanks in advance.

Regards
John

Betreff: Sony XH90 / HT-SD35 Soundbar Issues

Peter_S. — Sun, 14 Feb 2021 15:04:56 GMT

Hi John,

There should be a firmware update soon that fixes these issues.

Cheers
Peter

Betreff: Sony XH90 / HT-SD35 Soundbar Issues

john.curtin — Sun, 14 Feb 2021 16:09:38 GMT

Hi Peter,

Thanks for the quick response, however any idea when the firmware will be available?

Already been advised once to await an update (the last one on 21/01/21) but this never resolved the issue, and reluctant to wait much longer for a fix as don't want to get to the point I can't return to JL for a refund.

Thanks again.

John

topic Betreff: Sony XH90 / HT-SD35 Soundbar Issues in Android TV

Sony XH90 / HT-SD35 Soundbar Issues

Betreff: Sony XH90 / HT-SD35 Soundbar Issues

Betreff: Sony XH90 / HT-SD35 Soundbar Issues